"Alerted.org

About the Role

We are partnering with a client who is seeking an IT Service Engineer to join their Service and Operations team. This position focuses on resolving escalated technical issues from Tier 1 support. You will work primarily in systems and network environments rather than phone support, ensuring smooth operations for end-user systems.

Key Responsibilities

+ Resolve escalated tickets from Tier 1 support, focusing on complex technical issues.

+ Provide on-site and remote support for hardware, software, and network-related problems.

+ Install and upgrade equipment, operating systems, and applications.

+ Collaborate with IT teams to ensure accurate ticket handling and timely resolution.

+ Maintain and contribute to the knowledgebase and documentation.

+ Manage user accounts, groups, and permissions.

+ Participate in IT projects and assist with implementing new technologies.

+ Train users and team members on systems and best practices.

+ Track IT assets and maintain inventory records.

Qualifications

+ Education: Bachelor’s degree in IT, Business, or related field (or equivalent experience).

+ Experience: 2+ years in IT support or systems/network troubleshooting.

+ Technical Skills: Strong knowledge of Windows and Mac environments.

+ Familiarity with workstation hardware and configuration.

+ Understanding of endpoint troubleshooting practices.

Preferred Experience

+ Scripting/automation tools.

+ Software deployment and patching.

+ Security/compliance tools.

+ ITSM/ITIL knowledge.

Key Competencies

+ Excellent analytical and problem-solving skills.

+ Strong communication and collaboration abilities.

+ Ability to work independently and prioritize tasks.

+ Detail-oriented with a focus on accuracy.

+ Ability to lift up to 50 lbs and multitask effectively.

Job Type & Location

This is a Contract to Hire position based out of Omaha, NE.

Pay and Benefits

The pay range for this position is $26.00 - $36.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Omaha,NE.

Application Deadline

This position is anticipated to close on Nov 25, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.