"Alerted.org

Description

Works as part of the Service Engineer team in the Service and Operations group.

Provides on-site and remote technical support and analysis on all aspects of end-user systems.

Diagnoses technical issues, assesses user needs and implements technical fixes for customers during working hours and after-hours as required by urgency of situation.

Collaborates with others to resolve end-point-related hardware and software problems.

Contributes to the Service and Operations knowledgebase and other documentation. Installs or upgrades equipment and software as required to provide needed capabilities for the end-user systems.

Works closely with the IT Service Desk to ensure ticket accuracy and timely resolution.

Conducts user training as needed. Participates in the tracking of IT assets via inventory system.

Assists in the research and implementation of new technologies and software tools for the company.

Trains other members of the team on support procedures and practices.

Participates on departmental and company-wide projects as a representative of the Service and Operations team.

Reviews knowledgebase submissions from peers and approves articles.

Administers and maintains the software systems and tools used by the Service and Operations teams.

Performs work related to changes to user network accounts, groups, and permissions.

Participates in departmental or company-wide projects as a representative of Service and Operations.

Collaborates with and directs others to resolve end-point-related hardware and software problems as needed.

Acts as product liaison between Service and Operations, Network and Platform Engineering teams for systems requiring support.

Coordinates and performs the work related to the installation and maintenance of hardware and applications used by the Service and Operations teams for administration.

Analyzes and identifies technology standards and requirements, provides recommendations, and performs or coordinates the work related to the complex installation of systems.

Additional Skills & Qualifications

Preferred Knowledge:

Experience with scripting/automation tools

Experience with software deployment tools

Experience with patching of applications and systems

Experience with security/compliance tools ITSM/ITIL knowledge

Skills:

Excellent analytical and technical skills

Strong communication skills

Strong leadership skills

Strong collaboration skills, with the ability to work well as part of a team

Workstation maintenance and configuration

Abilities:

Identify and analyze endpoint computing needs

Work with detail, consistency and accuracy

Ability to work well with others

Maintain confidentiality

Ability to learn quickly

Work independently

Ability to train users and co-workers

Ability to prioritize tasks

Ability to lift up to 50 lbs.

Ability to multi-task

Job Type & Location

This is a Contract position based out of Omaha, NE.

Pay and Benefits

The pay range for this position is $26.00 - $36.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Omaha,NE.

Application Deadline

This position is anticipated to close on Nov 22, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.