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Description

The Sr. Desktop Support Engineer is responsible for delivering advanced end-user computing and collaboration support across the enterprise. This role ensures the reliability, performance, and security of all desktop, laptop, and mobile computing devices as well as video conferencing and Audio/Visual (A/V) systems in conference rooms. The position requires deep technical expertise in Microsoft platforms, Azure AD, endpoint management, and enterprise collaboration technologies. The Sr. Desktop Support Engineer will standardize and maintain desktop environments, manage device lifecycles, support hybrid meeting technologies, and provide Tier 2–3 support for complex user issues

• Technical Support & Troubleshooting

• Provide expert-level support for Windows and macOS devices, Microsoft 365 applications, Teams platforms.

• Troubleshoot complex end-user issues involving application performance, connectivity, authentication, and profile synchronization.

• Manage endpoint security configurations, including anti-virus, device encryption, and multi-factor authentication (MFA).

• Serve as escalation point for Tier 1 and Tier 2 technicians to resolve advanced incidents efficiently.

• Audio/Visual & Collaboration Systems

• Support, configure, and maintain conference room Audio/Visual systems including video conferencing hardware (e.g., Logitech, Polycom, Crestron, Teams Rooms, and Zoom Rooms).

• Provide on-site and remote assistance for executive meetings, town halls, and hybrid conferences to ensure seamless A/V performance.

• Coordinate with vendors for hardware replacement, firmware updates, and integration of new conference room technologies.

• Maintain documentation and inventory of A/V equipment, cabling, and room configuration details.

• Ensure A/V systems remain operational and standardized across all meeting spaces.

• Endpoint Management & Automation

• Create and maintain standardized desktop and laptop images using Microsoft Endpoint Manager (Intune) or SCCM.

• Develop automation scripts and policies for device provisioning, patch deployment, and software installation.

• Configure and manage WSUS/SCCM patching to ensure endpoint compliance and security.

• Utilize remote management tools to resolve issues efficiently and proactively.

• Microsoft Azure & Identity Management

• Administer user accounts, groups, and licenses in Azure AD and Microsoft 365.

• Configure conditional access, MFA, and security compliance settings in alignment with organizational policy.

• Support single sign-on (SSO) integrations for enterprise applications.

• Procurement & Asset Lifecycle Management

• Manage procurement and inventory of user hardware, peripherals, and licensed software.

• Maintain accurate records of IT assets, including warranty status, renewals, and lifecycle management.

• Assist with onboarding/offboarding processes to ensure timely provisioning and recovery of assets.

• Documentation & Knowledge Management

• Create and maintain technical documentation including build procedures, A/V configurations, and troubleshooting guides.

• Develop user-friendly training materials and FAQs to enhance self-service capabilities.

• Identify and implement improvements to IT service delivery and end-user experience.

• Collaboration & Service Delivery

• Partner with infrastructure, cybersecurity, and network teams to ensure end-to-end system reliability.

• Participate in service reviews, root cause analyses, and process improvement initiatives.

• Mentor junior technicians and provide technical leadership in end-user technologies.

• Support business continuity and ensure key systems remain available during outages or DR events.

SCOPES

SUPERVISORY RESPONSIBILITY - May mentor or guide Junior Desktop Technicians and contractors.

DECISION MAKING/DISCRETION - Works on moderately complex to advanced problems requiring judgment within defined procedures. Recommends new technologies and practices for endpoint and A/V service improvements.

RESULTS - Accountable for maintaining endpoint availability, collaboration system uptime, and user satisfaction scores within SLA targets.

STRATEGY DEVELOPMENT - Contributes to the development of device management and A/V technology roadmaps to support hybrid work and modernization initiatives.

Skills

Desktop, Technical support, Windows 10, audiovisual, mac, mac os x, windows, Support, Customer service, Office 365, Active directory, Help desk support, Imaging, Hardware support, Help desk

Top Skills Details

Desktop,Technical support,Windows 10,audiovisual,mac,mac os x,windows

Additional Skills & Qualifications

Education: Bachelor’s Degree in Computer Science, Information Systems, or related field, or equivalent professional experience.

Work Experience: Minimum 7 years of experience providing Tier 2/3 desktop engineering and end-user support in enterprise environments. Proven expertise in Microsoft 365, Azure AD, and Intune and PDQ management. Experience supporting and maintaining conference room Audio/Visual systems. Strong experience in Active Directory, Group Policy, and endpoint patch management.

Skills/Knowledge: Advanced troubleshooting for Windows OS, macOS, and collaboration platforms. Familiarity with A/V control systems, HDMI/USB standards, and hybrid meeting technology setups. Solid understanding of TCP/IP, DNS, DHCP, and VPN networking fundamentals. PowerShell scripting for automation and reporting. Excellent communication, documentation, and customer service skills. Knowledge of ITIL processes for incident and change management.

Certifications (Required/Preferred): Required: CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator Associate. Preferred: CompTIA Network+, Microsoft Endpoint Administrator, ITIL v4 Foundation, Crestron or Zoom Rooms certification.

Experience Level

Expert Level

Job Type & Location

This is a Contract position based out of San Diego, CA.

Pay and Benefits

The pay range for this position is $50.00 - $65.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in San Diego,CA.

Application Deadline

This position is anticipated to close on Nov 14, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.