• Customer Service Representative

    TEKsystems (Schaumburg, IL)


    Description

    For the CSS reqs in Schaumburg - They are the support part of the account team. This rep will handle EVERYTHING, they will handle email and phones (fleet, drivers, internal and external stake holders). They also aren’t expected to get off the phone in 30 seconds – you need to cater to the customer and take care of them. They must be resourceful, creative thinking, and problem solving. Their professionalism and how they show up is super important.

     

    -This opening is on the Customer Support team, they support the account managers who manage the fleet

    -Assist with ordering vehicles, assist with anything customer service related

    -For example, “my vehicle has been impounded”. It’s this customer service reps job to help the drivers and educate them on the service that they need in the future

     

    -Answer a high volume of customer emails and cases, Must be able to think outside of the box and problem solve

     

    -Must be comfortable making a few outbound calls, Follow up with customers on inquiries and insure all data is accurately notated into the system

     

    -Multi-task and type customer information into the system in real time

     

    -Utilize internal issue tracking system – CARE – to follow through on customer inquiries and issues

     

    -Utilizing systems to create vehicle selectors, process billing changes, generate reports, insurance card distribution and driver data changes.

     

    -Contacting drivers by e-mail to gather missing information

     

    -Utilize the v-lookup function within Excel to efficiently sort through data

     

    Skills

     

    customer service, data entry, customer resolution, email, customer service skills, microsoft office, microsoft outlook, excel data entry, excel database, salesforce crm

     

    Top Skills Details

     

    customer service, data entry, customer resolution,email,customer service skills,microsoft office,microsoft outlook,excel data entry,excel database,salesforce crm

     

    Additional Skills & Qualifications

    MUST HAVE:

    -2+ years of customer service experience (Office)

     

    -Strong written and email communication

     

    -Face to face interaction with customers and professionalism is very important (Must be able to meet with customers via TEAMS video)

     

    -Proficiency in the English language and ability to relay communications with properly formed (grammatically) sentences

     

    -Strong computer savvy skills (Will work in multiple databases and monitors)

     

    -Proficient with computers and MS office suite, including Outlook, Word and Excel (Basic data entry, copy and paste)

     

    -Achieved a HS Diploma

     

    - Excel (format and basic pivot tables)

     

    -Typing test – 40 wpm

    -Salesforce experience

    Experience Level

    Intermediate Level

     

    Job Type & Location

     

    This is a Contract position based out of Schaumburg, IL.

    Pay and Benefits

    The pay range for this position is $20.00 - $20.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in Schaumburg,IL.

     

    Application Deadline

     

    This position is anticipated to close on Nov 25, 2025.

    h4>About TEKsystems:

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

     

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.