• Collections Administrator

    EMCOR Group (Raleigh, NC)


    About Us

     

    We are a full-service mechanical contractor providing customers in the commercial, residential, and industrial sectors with innovative, energy-efficient heating and air conditioning services, automation and controls, industrial piping, new construction design and installation, and maintenance and replacement services.

    Job Summary

    Newcomb and Company

     

    To perform collection efforts, for all offices and divisions, by reviewing invoices for accuracy. Assuring that documentation is properly received by customer, and to obtain timely payment.

     

    Essential Duties & Responsibilities

    Primary Duties and Responsibilities:

    + Demonstrate the ability to work independently and manage responsibilities with minimal supervision. Ensuring tasks are completed accurately and efficiently.

    + Maintain a 60% reduction in beginning-of-month to end-of-month carryover balance

    + Generate and mail/email copies of all past due invoices to all customers with a balance over 30-days

    + Place daily phone calls/emails to customers with AR balances to maintain weekly contact updates on every open invoice

    + Obtain payment via credit card over-the-phone to resolve AR balances

    + Negotiate payment on overdue accounts, when needed

    + Address ongoing customer complaints concerning billing or services rendered with designated departments

    + Research and resolve invoicing issues preventing payment

    + Meet with billing team to review and resolve remaining invoicing issues preventing payment when preliminary investigation does not resolve issues

    + Research and resolve unapplied/unallocated payments that will resolve AR balances

    + Create and maintain monthly AR worksheet

    + Create and distribute bi-monthly AR Overview report

    + Create and distribute monthly Transworld bad debt report

    + Create and distribute monthly statements to all customers who have requested this option

    + Create and distribute targeted AR reports to Commercial Service General Manager

    + Communicate monthly list of Bad Debt accounts to AP representative and Commercial Service General Manager

    + Submit weekly updated sheet to the Commercial Service General Manager

    + Add, manage, and maintain accounts in Transworld collections system to include Phase I and Phase II escalation

    + Manage COINS “account holds” to preventing customers from obtaining services with unpaid AR balances

    + Manage and maintain COINS “ongoing collections” notes to communicate Bad Debt status to office personnel

    + Answering phone calls for service customers

    Qualifications

    + 2+ years of experience in collections, accounts receivable, or related financial roles.

    + Strong knowledge of collections processes and best practices.

    + Proficiency in using collection software and CRM systems.

    + Advanced Excel skills for reporting and data analysis.

    + Excellent negotiation and conflict resolution skills.

    + Strong verbal and written communication skills.

    + Ability to analyze account data.

    + Familiarity with FDCPA (Fair Debt Collection Practices Act) and other compliance regulations.

     

    Equal Opportunity Employer

     

    As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

     

    Notice to Prospective Employees

     

    Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companieslist open positions here (https://careers-emcorgroup.icims.com/) . Please check our available positions to confirm that a post or email is genuine.

     

    EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.

     

    Geographic Disclosure

     

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    **Job Locations** _US-NC-Raleigh_

    **ID** _2025-5286_

    **Company** _Newcomb and Company_

    **Category** _Administrative Services_

    **Position Type** _Full-Time_

    **Location Type** _Onsite_

    **Posted Date** _5 days ago_ _(11/7/2025 10:32 AM)_