"Alerted.org

Managing Director, Application Services

POSITION

**Reports To:** Chief Operating Officer

**FLSA Status:** Exempt

ROLE

SUMMARY

The Managing Director, Application Services – Life Sciences, serves as a strategic business leader with an ownership mindset responsible for leading the Application Services business within Astrix. This role carries full P&L responsibility and accountability for revenue growth, margin improvement, and operational excellence across platform design, operations, and managed services.

The Managing Director will scale Astrix’s core Lab Informatics capabilities, expand into Regulatory, Clinical, and select Manufacturing domains, and drive European market growth. Success in this role depends on building high-performing teams, developing differentiated service offerings, and forging strategic partnerships that position Astrix as a leader in digital enablement for the life sciences industry

ESSENTIAL DUTIES AND RESPONSIBILITIES

Duties include but are not limited to the following:

+ Strategic Leadership & P&L Ownership

+ Define and execute the Application Services strategy aligned with enterprise goals and market dynamics.

+ Own the full P&L for the Application Services business, driving top-line growth and margin expansion.

+ Lead expansion into European markets and adjacent domains with a clear, measurable growth roadmap.

+ Develop and evolve differentiated service offerings that meet emerging client needs and regulatory demands

+ Team Leadership & Organizational Development

+ Lead and mentor senior leaders across:

+ Platform Design – overseeing architecture, engineering, and innovation.

+ Platform Operations & Managed Services – driving reliability, SLA performance, and operational excellence.

+ Build and sustain a high-performance culture across development, platform services, and client delivery teams

+ Platform Strategy & Execution

+ Oversee the design, development, and delivery of digital platforms supporting laboratory, clinical, regulatory affairs, and select manufacturing operations.

+ Ensure platforms are secure, compliant, and optimized for performance, scalability, and cost-efficiency

+ Operational Excellence

+ Advance service maturity through automation, service catalog development, and ITIL-based best practices.

+ Establish and monitor KPIs, SLAs, and continuous improvement initiatives across all platform services

+ Risk, Compliance & Quality

+ Ensure adherence to GxP, HIPAA, GDPR, and other applicable life sciences regulations.

+ Embed quality-by-design principles and continuous validation into all service delivery activities

SUPERVISORY RESPONSIBILITIES

This position provides leadership and direction to senior managers and functional leaders within Application Services.

QUALIFICATIONS

EDUCATION and EXPERIENCE

+ Bachelor’s degree in Engineering, Computer Science, or related field; MBA or advanced degree preferred.

+ 15+ years of experience in application services or platform leadership, including 5+ years in a senior leadership role.

+ Deep domain expertise in life sciences (pharma, biotech, CROs), particularly within laboratory, clinical, regulatory, and manufacturing environments.

+ Proven success scaling global teams and digital platforms in regulated industries.

+ Strong knowledge of cloud platforms (AWS, Azure, GCP), modern architectures (microservices, APIs), and enterprise systems (e.g., Veeva, LabWare, LabVantage, Medidata, etc.).

+ Exceptional leadership, communication, and stakeholder management skills

PREFERRED SKILLS & ATTRIBUTES

+ Experience with digital health platforms, real-world data integration, or AI/ML-driven applications.

+ Prior leadership in life sciences technology services or consulting.

+ Strong grasp of SDLC, DevOps, and Agile/SAFe methodologies.

WORKING CONDITIONS

PHYSICAL** **DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to sit; use hands to finger, handle or feel. The associate is occasionally required to stand; walk; talk or hear; climb or balance; stoop, kneel, crouch or crawl; reach with hands and arms. The associate must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

WORK** **ENVIRONMENT

This role is largely expected to work from home.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.