• Distributor Service Coordinator - Atlanta

    Publisher's Circulation Fulfillment (Marietta, GA)


    Distributor Service Coordinator - Atlanta

    Job Details

    Level

     

    Management

     

    Job Location

     

    [0361] Plant 361 - Marietta - Marietta, GA

     

    Secondary Job Location(s)

     

    Undisclosed

     

    Remote Type

    N/A

    Position Type

    Full-Time

    Education Level

    Not Specified

     

    Salary Range

     

    $65000.00 - $70000.00 Salary/year

     

    Travel Percentage

     

    Driving

     

    Job Shift

     

    Overnight/Early Morning

     

    Job Category

     

    Distribution - Shipping

    Job Summary

    The Distributor Service Coordinator serves as a key liaison between PCF, PCF’s clients and distributors. The position focuses on ensuring each distributor fulfills all aspects of the PCF Distributor Agreement in order to meet PCF’s clients’ expectations.

     

    Essential Functions & Responsibilities

     

    + Interact with distributors to ensure compliance with key aspects of the Distributor Agreement in support of quality service to PCF’s clients and their subscribers.

    + Compile daily reporting and service data provided by distributors as called for in the Distributor Agreement – such as truck arrival times and event data.

    + Work with Customer Advocate and clients to ensure service issues are communicated to distributors in a clear and timely manner to ensure satisfactory resolution.

    + Follow up on client service issues with distributors.

    + Provide distributors with accurate and timely answers to all questions.

    + Analyze service issues and provide resolution suggestions to distributors.

    + Identify, prioritize and resolve PCF operational issues.

    + Oversee daily operations as part of the PCF recovery team in the absence or failure of a distributor .

    + Serve as liaison between PCF landlord and distributors to ensure compliance with lease terms.

    + Other duties as assigned.

    Essential Qualifications

    Competencies

     

    Action Oriented

     

    Composure

     

    Priority Setting

     

    Communication

     

    Customer Focus

     

    Managing and Measuring Work

     

    Integrity and Trust

     

    Conflict Management

     

    Timely Decision Making

     

    Knowledge, Skills & Abilities

     

    Technical and Functional

     

    + Extensive knowledge of geography and demographics of assigned area

    + Excellent verbal and written communication skills

    + Ability to prioritize, manage and perform multiple tasks simultaneously

    + Strong computer skills including Microsoft Office and ability to navigate various applications

    + Skilled in PCF distribution systems

    + Committed to ensuring clients’ service objectives

     

    Required Physical Abilities

     

    + Ability to operate automobile

     

    Working Environment

     

    + Work in warehouse-type environment

    + Travel between various work locations on a daily basis

    + Travel overnight may be required

     

    Experience, Education and Certifications Required

    Experience Required

    + Requires a minimum of 4-6 years related work experience

     

    Required Educational Level/Licenses

     

    + Requires Bachelor’s Degree or equivalent work experience

    + Access to a reliable vehicle, valid driver’s license and automobile insurance at limits required by PCF

    IND2