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Senior Coordinator

Tonganoxie, KS

Monday – Friday, 8:00 AM – 5:00 PM

**As a** **Senior Coordinator, Customer quality PETFOOD at our Brand New (Premix) Animal Nutrition and Health location in Tonganoxie, KS** , you will provide quality support for our customers, related to answering quality-related questions and questionnaires, the complaints handling process and/or other customer-related quality topics for PETFOOD. Our mission is to provide customer focus, ensuring product quality and service value for each customer segment.

If you thrive on building and supporting relationships with integrity and quality assurance and have a solid customer service background in pet food, please apply and collaborate on our global team to support our regional and global clients.

Responsibilities:

+ Act as the quality key-contact for our customers and internal business partners

+ Ensure a timely and correct response on customer requests (e.g., Issues, questions, need for Quality statements, Questionnaires etc.)

+ Build customer QA relations by creating various service levels by supporting Global and regional Key Account programs

+ Support and ensure handling of complaints to fulfill the customer’s expectations.

+ Seeking opportunities to improve our customer services processes, e.g., for questions, issues and questionnaires.

+ Provide operational support within projects, our internal sales functions in QA related topics and support sales and marketing to implement new products and services.

+ Be the representative of the customer’s quality voice in our internal processes and organization.

+ Optimizing the standard documentation portfolio to fulfill customer requests and working closely together with functions to achieve this. (e.g., Product managers, Product Application Specialists, Regulatory Affairs)

+ Give operational support to the Customer QA Manager on all relevant Quality issues/activities.

We bring:

+ Paid holidays, 18 days PTO + 2 floating holidays.

+ Full healthcare benefits day one – medical, dental, eye and life insurance.

+ 401 K with generous company match.

+ A rich history and a promising future of bold scientific innovation and passionate creation with our customers.

+ A space to grow by encouraging and supporting curiosity and an open mindset.

+ A culture that prioritizes safety and well-being, both physically and mentally.

+ The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose.

+ A flexible work environment that empowers people to take accountability for their work and owns the outcome.

You bring:

+ Master’s or Bachelor’s degree or equivalent (Chemistry, food technology, microbiology or similar).

+ Experience in Quality Assurance experience in the Animal feed/Food Premix industry (Manufacturing or business).

+ Customer oriented QA professional with interest and experience in managing customer QA relations.

+ Professional and technical knowledge of production processes, in Food Hygiene standards, HACCP relations and ISO certifications.

+ Service oriented person, who works accurately, with high quality and passion.

+ Good computer program knowledge and skills (Power BI, CRM, PowerPoint, Excel).

+ Excellent written and oral communication skills in English. Spanish is a plus.

+ Likes to work in close cooperation with other team members.

The salary or hourly wage scale provided reflects the pay range dsm-firmenich expects to pay the successful candidate for the position. Individual pay offered will be based on the applicant’s job-related skills, experience, relevant education, or training, and primary work location. **Hourly $30.91- $39.59**

In addition to base (hourly), we also offer a comprehensive total rewards package, inclusive of annual incentive pay, a retirement savings plan, health care coverage, paid time off, recognition programs and a broad range of other benefits. All benefits and incentives are subject to eligibility requirements.

This role is only open to U.S. applicants

About dsm-firmenich

At dsm-firmenich, we don’t just meet expectations – we go beyond them.

Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.

From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.

And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future.

Because real progress only happens when we **go beyond, together.**

Inclusion, belonging and equal opportunity statement

At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.

We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve.

We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.

And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work.

Agency statement

We’re managing this search directly at dsm-firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role.