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What you'll bring to the team

The Facilities Lead Technician is the hands-on hero keeping our attraction running smoothly! You’ll assist the Facilities Team with both planned and reactive maintenance, ensuring every ride, cinema, and piece of equipment is safe, efficient, and guest-ready. From troubleshooting machinery to supporting daily operations, you’ll help make every visit seamless while leading by example and supporting your fellow technicians. ✨

Qualifications & Experience

Key Responsibilities:

+ Ensure the safety of all team members and guests at all times.

+ Lead, train, and coach Facilities Technicians to develop skills and uphold operational standards.

+ Monitor compliance with procedures, cash handling, and guest service expectations.

+ Oversee opening, operating, and closing procedures of the attraction.

+ Maintain, repair, and troubleshoot all equipment and machinery, including HVAC, electrical, electronic, pneumatic, hydraulic, plumbing systems, rides, and themed attractions.

+ Apply hands-on technical and carpentry skills to solve problems quickly, minimizing downtime and ensuring an exceptional guest experience.

+ Support daily operations through custodial tasks, re-lamping, lighting systems, painting, wall repair, food and beverage equipment, shipping/receiving, and exhibit setup/takedown.

+ Perform other duties as assigned, adapting to a dynamic and fast-paced environment.

Education and Experience:

+ 🎓 High school diploma or GED required; technical college degree preferred.

+ 🎢 At least two years of experience in a technical or themed attraction/entertainment venue, with strong

+ maintenance, troubleshooting, or carpentry skills.

+ 💪 Hands-on problem solver, self-motivated, and able to maintain flexibility in high-pressure situations.

+ 🛠️ Proven experience maintaining a wide range of equipment, including rides, machinery, and building systems.

+ 🌟 Strong leadership and coaching skills, with the ability to develop a team and ensure smooth operations.

Working Conditions:

+ Attendance is required, with flexibility to work mornings, evenings, weekends, and holidays as needed to support attraction operations.

Physical Demands:

+ Hear, listen, and communicate effectively with team members and guests.

+ Stand, sit, walk, bend, stoop, kneel, reach, twist, lift, push, pull, climb, balance, and crouch as needed throughout the shift.

+ Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

+ Use basic computer tools and wear personal protective equipment as required.

+ May operate heavy power equipment, work at heights of 20+ feet, and handle hazardous or corrosive materials.

+ May be exposed to loud noises, toxic chemicals, or hazardous waste.

Environmental Factors:

+ Work may occur indoors or outdoors with varying temperatures, floor surfaces, and lighting conditions.

+ Exposure to extreme heat, cold, damp, or drafty conditions.

+ May encounter shaking equipment or intermittent high-pitch noises.

Lifting Requirements:

+ May be required to lift or carry items weighing up to 70 pounds, with or without reasonable accommodation.

Benefits

• Benefits of Joining Merlin Entertainments! 🎉

+ 🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.

+ 🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!

+ 🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡

+ 🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!

+ 💼 401(k) Program: Save for the future with company matching contributions.

+ 📚 Tuition Reimbursement Programs: Get support for further education and career growth.

+ 🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨

Pay Range

From USD $25.00/Hr.

Submit a Referral (https://careers-na-merlinentertainments.icims.com/jobs/10327/facilities-lead-technician---cluster/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834381883)

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

**Location (Country-State-City)** _US-IL-Schaumburg_

**Job ID** _2025-10327_

**Employment Type** _Full-Time_

**Offer/Contract Type** _At Will (US Only)_

**Location Name** _Peppa Pig World of Play Chicago_