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Principal Duties and Responsibilities - Primary responsibilities listed in order of importance

+ Supervise caseload of Third Party Administrator (TPA) managed workers compensation claims to reduce costs and improve outcomes

+ Authorize TPA to make reserve adjustments and provide settlement authority up to $50,000

+ Provide recommendations to Manager on reserve and settlement requests above $75,000

+ Coordinate with business partners in Human Resources, Operations and Legal to resolve. Monitor and evaluate the performance of selected defense attorneys

+ Work with Human Resources and field leaders on ensuring associate status changes (Workers Comp, Modified Duty, Full Duty, terminations) are accurate

+ Confirm status changes for claims examiners, associate pay, dates worked, etc.

+ Respond to inquiries from field regarding status of TTD payments, HR status, return to work, etc., supporting caseload

+ Regular claims roundtable discussions with Human Resources and Operations for stores and distribution centers to align and determine next steps

+ Provide information to TPA related to associate job functions, contact information, work status, records, etc.

+ Collaborate with Return to Work team and adjusters on policy issues and associate status

+ Collaborate with field management on work accommodations

+ Develop claim resolution strategies for litigated matters with outside counsel

+ Represent the company by participating in hearings and mediations, as needed (mostly remote)

+ Work internally to locate and produce responses to discovery for litigated WC claims

+ Locate and produce job function information, personnel files, lease information, policy documents, etc.

+ Review and approve requests for information from state and/or state specific entity serving as claims administrator

+ Generate state specific reports for Claims Manager and Director of Risk Management

+ Gather OSHA logs for monopolistic states

+ Approve and direct assignments to outside counsel

+ Provide feedback to Manager and Director on outside counsel performance and change recommendations and participate in panel review annually.

**Minimum Requirements/Qualifications** _- Summary of knowledge, experience and education required._

+ Bachelor’s Degree

+ 7+ years of multi state workers compensation (complex, litigated cases) experience with insurance carrier, third party administrator, corporate or insurance broker role in similar operating environment

+ Strong analytical skills related to investigations, claims strategies and claims reviews

+ Strong time management skills

+ Excellent written and verbal communications skills; ability to handle difficult situations

+ Strong attention to details, including regular follow up on action items

+ Knowledge of medical terminology, medical treatment protocols, and legal proceedings

+ Intermediate technology skills related to Excel, queries, and insurance company risk management information system

+ Ability to work in fast paced team environment, handling multiple tasks and meeting deadlines

+ Ability to travel with short notice

**Desired Qualifications** _- Desired but not required._

+ Professional Insurance Designation – SCLA, ARM, CPCU, etc.

+ Retail experience a plus

+ Human resources, OSHA, and/or Safety experience

Full time

510 Volvo Parkway,Chesapeake,Virginia 23320

Associate Relations

Family Dollar