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Job Description

A Pharmaceutical company based in San Diego, CA is seeking a Sr. Manager of Technology Enablement & Adoption (TEA) to join their team. The Sr. Manager of TEA will be responsible for designing, launching, and leading this new program from the ground up. This individual will build and manage a team that drives technology engagement, learning, and adoption across the enterprise — ensuring that the end client realizes the full value of its digital investments.

Design and establish the Technology Enablement & Adoption (TEA) program, including its strategy, operating model, governance, and success metrics

Strategic partner with IT, HR, Corporate Communications, and Business Unit leaders to align enablement initiatives with organizational goals

Define frameworks for measuring adoption, user satisfaction, and value realization from digital tools and platforms

Build, lead, and mentor a team of enablement professionals focused on training, communication, user community building, and change management

Foster a collaborative, learning-oriented culture within the team and across stakeholder groups

Drive adoption of enterprise technology platforms (e.g., Generative AI tools, Cyber Security, collaboration tools, analytics platforms, automation solutions)

Create and manage targeted communication and learning programs to help employees use technology effectively

Cultivate a community network that creates a community of users across all levels to ensure there is engagement, peer-to-peer learning and knowledge sharing

Create and facilitate organizational Hackathons and top-down gamification elements that drive excitement and outcomes

Develop and implement change management strategies for major technology initiatives

Partner with Corporate Communications to craft compelling narratives around the “why” and “how” of technology transformations

Serve as a visible advocate and champion for digital enablement across the organization

Establish feedback mechanisms to capture user experience and adoption insights

Leverage data to continuously optimize enablement strategies and improve outcomes

Establish feedback loops and analytics to measure adoption effectiveness, ROI, RWH, and technology utilization trends

Report progress through dashboards and scorecards that communicate impact to executives

Capture user stories across the company and help to paint a picture of how we are driving literacy, education, and adoption across the company in an efficient manner

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• Bachelor’s degree in Business, Information Technology, Organizational Development, or related field

• 7+ years of experience in technology enablement, digital adoption, learning & development, or change management

• 2+ years of people management experience

• Proven success designing and implementing enterprise enablement and adoption programs

• Strong understanding of change management methodologies and communication strategies

• Exceptional cross-functional stakeholder management, facilitation, and storytelling skills

• Exceptional communicator, written and oral strengths, any levels

• Experience in a life sciences, healthcare, or regulated industry

• Familiarity with digital workplace technologies (e.g., Microsoft 365, SharePoint, ServiceNow, analytics tools)