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Job Description

Insight Global is hiring a Service Engineer for a client within the Semiconductor industry. This work will include but not limited to, installation and commissioning, troubleshooting / field rectification, service technical support and customer service.

Responsibilities:

• Assess and repair electrical or IT communication failures

• Support installation, commissioning activities, and field troubleshooting

• To train customers and new hire engineers the proper installation and field troubleshooting

• Provide service report on assigned task and daily report for management

• To attend required safety training both internal and external prior to field entry

• Ensure and comply with healthy and safe work procedure. Monitor field service works comply with company/customer site policies & procedures.

• Communicate with customers about work time, fault repairs, and downtime, working to minimize customer wait time and maximize solution efficiency

• Maintain a good working relationship with clients, third-party contractors, and parts vendors

• Support Country manager in product sales

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• Bilingual capability – Chinese or Spanish

• High school diploma or equivalent

• Strong knowledge of electrical troubleshooting and repair

• Use of Microsoft Office applications

• Comfortable working with small objects and have good hand-eye coordination. Strong problem-solving skills and the ability to work well under pressure are also must-haves. You must also be able to follow instructions carefully and adhere to strict safety protocols.

• Comfortable working in cleanrooms and be responsible for a variety of tasks and to have strong attention to detail and be able to work in a fast-paced environment

• Strong teamwork

• Positive working attitude • Relevant facility-related licenses preferred (e.g., Electrician Class B/C, aerial work platform).