• Bilingual Client Relations Specialist

    Maxim Healthcare (San Luis Obispo, CA)


    Client Relations Specialist

     

    Hourly Rate: $25.00 – $28.00 per hour + $2,000 Annual Bonus Potential

     

    Language Requirement: Proficiency in English and Spanish required

     

    Support Clients. Strengthen Care. Grow Your Career.

     

    Maxim Healthcare is seeking a compassionate and detail-oriented Client Relations Specialist to support clients, patients, and caregivers by monitoring care management and delivering exceptional customer service. This role is ideal for bilingual professionals who thrive in a fast-paced, service-driven environment.

    Why You’ll Love This Role:

    + Competitive Pay & Weekly Paychecks: Reliable compensation you can count on

    + Comprehensive Benefits: Health, dental, vision, and life insurance

    + Retirement Planning: 401(k) savings plan with company matching

    + Employee Discounts: Access to hundreds of nationwide vendor discounts

    + Recognition & Rewards: Be celebrated through our awards and recognition programs

    + Career Advancement: Opportunities to grow within a supportive organization

    + Training & Mentorship: Benefit from structured onboarding and ongoing development

    Key Responsibilities:

    + Maintain confidentiality of program participants

    + Complete consumer admissions/intakes as directed

    + Ensure services are authorized and communicated to clients and caregivers

    + Manage referrals and maintain communication with Case Managers

    + Provide timely updates to Case Managers and internal teams

    + Assist with time reporting issues and operational support

    + Notify leadership and payor sources of concerns, including fraud or misuse

    + Complete quarterly customer service calls and attend service planning meetings

    + Maintain accurate consumer records

    + Support Field Support Team with onboarding and compliance tracking

    Qualifications:

    + High school diploma or equivalent required; some college coursework preferred

    + Must meet all federal, state, and local requirements

    + Energetic, self-motivated, and adaptable in a dynamic environment

    + Strong organizational, planning, and problem-solving skills

    + Excellent verbal and written communication skills

    + Proficiency in Microsoft Office Suite (Word, Excel, Teams)

    + Spanish language proficiency required

    + English language proficiency required

     

    Be the Voice of Care and Connection

     

    If you're ready to make a meaningful impact by supporting clients and caregivers with empathy and precision, we’d love to hear from you.

     

    Apply today and become part of a team that values your bilingual skills and dedication to service.

    #IND123

    Maxim Benefits:

    Health and Wellness Medical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical) and Health Advocate Employee Assistance Program

     

    Retirement and Financial Security: Employee Assistance Program, Health Savings Account, 401(k) + Company Match, Profit Sharing, Short and Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death & Dismemberment Insurance, Voluntary Group Life Insurance and Supplemental Accidental Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance discounts, Pet Insurance and Legal benefits

     

    Lifestyle Benefits: Paid Time Off and Company Paid Holidays, Transportation Benefits, Educational Assistance Program, College Partnership Program and Employee Discount Program

     

    *Benefit eligibility is dependent on employment status.

     

    About Maxim Healthcare

     

    Maxim Healthcare has been making a difference in the lives of our patients, caregivers, employees and communities for more than 30 years. We offer private duty nursing, skilled nursing, physical rehabilitation, companion care, respite care and behavioral care for individuals with chronic and acute illnesses and disabilities. Our commitment to quality customer service, compassionate patient care, and filling critical healthcare needs makes us a trusted partner wherever care is needed.

     

    Maxim Healthcare, Inc. (“Maxim”) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.