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The Community Manager will oversee the member experience and concierge teams ensuring high touch customer service is presented to members at all times.

Duties/Responsibilities:

+ Coordinates and oversees all member requests, ensuring quality service is provided.

+ Greets and welcomes guests, conducts tours, and books reservations as needed.

+ Works to resolve issues or problems that guests may experience.

+ Handles special requests and accommodations.

+ Inspects facilities to ensure compliance with applicable standards and regulations.

+ Ensures maintenance issues are addressed in a timely manner.

+ Analyzes financial information; plans and facilitates purchases in order to maintain a seamless guest experience.

+ Coordinates services with outside suppliers, vendors and event planners.

+ Assists in member billing and accounts

+ Assists in maintaining CRM membership profiles in accordance with standards utilizing the system functionality to stay organized, generate reports, etc.

+ Assists in ideation, planning and execution of member events and programming based on member interests and feedback

+ Performs other related duties as assigned.

+ Recruits, interviews, hires, and trains new staff for the concierge team.

+ Oversees the daily operations and staffing of the concierge team.

+ Handles discipline and termination of employees in accordance with club policy.

Required Skills/Abilities:

+ Excellent verbal and written communication skills.

+ Excellent interpersonal and customer service skills.

+ Excellent organizational skills and attention to detail.

+ Strong analytical and problem-solving skills.

+ Strong supervisory and leadership skills.

+ Extensive knowledge of hospitality industry.

+ Proficient with Microsoft Office Suite or related software.

Physical Requirements:

+ Prolonged periods sitting at a desk and working on a computer.

+ Must be able to lift up to 15 pounds at times.

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