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Job Description

For over 160 years, the University of Washington has been a hub for learning, innovation, problem solving and community building. Supporting this legacy and important public mission — with the goal of making the UW the world’s greatest public university, as measured by positive impact — guides everything we do in University Advancement (https://www.washington.edu/advancement/) . Bringing together development; alumni and stakeholder engagement; marketing and communications; and advancement operations, we advance the UW’s impact by developing meaningful connections that foster pride, advocacy and philanthropic support.

The Advancement Operations team empowers University Advancement to achieve and sustain its mission and vision. This starts with creating a culture of belonging within our organization that values the diverse experiences and expertise of our team members, allowing everyone to thrive and to contribute their unique talents as we strive to achieve our shared goals.

The** **Information Management** **team** **has an** **exciting** **opening** **for** **a** **Business Applications Service Analyst** **. ** **This is a full-time** **,** **permanent position.

The Business Applications Service Analyst helps maximize the adoption and informed usage of major enterprise business applications across University Advancement. The Analyst oversees both the daily operations of mission-critical line-of-business applications and their successful integration with Advancement data stores and teams’ strategies. This position requires mastery of key systems with a rich understanding of our underlying Microsoft infrastructure (CRM, Power Platform, Dataverse, Fabric, CoPilot) and Advancement acumen to meet our end-users where they are.

What You Will Do** **:

_Customer-Facing Support_

+ Collaborate with a cross-functional central support team tomonitorand triage incoming customer service requests through a centralized ticketing system.

+ Manage a dynamic queue of requests varying in complexity and urgency.

+ Assess, respondtoand escalate issues efficiently while balancing end-user needs with established best practices.

+ Develop andmaintainknowledge base content for both end-users and internal staff.

_Application Administration, Integration and Extension_

+ Collaborate with an integrated IT support team,including HelpDesk, training andchangemanagement staff,to ensuretheeffective delivery of application services and capabilities.

+ Overseetheadministration of key toolsthatsupportuser account provisioning, securityrolesand system customization.

+ Maintain up-to-date knowledge of industry trends, peer institution practices and opportunities for innovation and system improvement.

+ Serve as a subject-matter expertbyleveragingthe Microsoft Power Platform to extend system capabilities and integrate business applications with centralized data stores, line-of-businesssystemsand reporting tools.

_Team Liaison Work_

+ Act as a liaison between Advancement’s technical and nontechnical staff to support clearcommunication and alignment on goals and requirements.

+ Translate business needs into technical requirements to inform decision-making and project execution.

+ Provide on-site technical support for major University events and key Advancement activities involving critical systems and processes.

_Other duties as assigned_ _._

Minimum** **Requirements:

Bachelor's degree in related field AND at least three years of experience as a product or service owner or similar role.

Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.

What You Bring** **:

+ Demonstrated abilitytoutilizeindustry-standard tools to develop integrations, manageapplicationsand manipulate data in a SQL environment.

+ Deep understanding of at least one of the following technology sets:

+ MicrosoftPower Platform(Power Automate, Power Apps, Power Pages, Copilot Studio)

+ Managing data interactions via APIs

+ Data Manipulation (such as SQL, Python,Ror others)

+ Ability to work independently and manage priorities with minimal supervision.

+ Demonstratedexperience supporting a range of stakeholders, including both technical and nontechnical teams, with a customer service mindset.

+ Strong communicationskills with the ability to tailor messages effectively for various audiences.

What You Can Expect** **:

+ Hybridschedulewith at least twodays in the officeattheUW Tower.

+ Cubicle/Openworkspace environment which may result inadditionalor higher levels of noise and visual distractions.

+ Serve as on-site or virtual technical support during organizational meetings and events,asrequired.

**\#** UWUAJOBS

Compensation, Benefits and Position Details

Pay Range Minimum:

$76,008.00 annual

Pay Range Maximum:

$80,340.00 annual

Other Compensation:

-

Benefits:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift:

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent):

100.00%

Union/Bargaining Unit:

Not Applicable

About the UW

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.

Our Commitment

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81 (https://policy.uw.edu/directory/po/executive-orders/eo-81-prohibiting-discrimination-harassment-and-sexual-misconduct/) .

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected] .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law (https://app.leg.wa.gov/RCW/default.aspx?cite=28B.112.080) .

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.