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Working Title: SELF Loan Associate

Job Class: Office and Administrative Specialist, Senior

Agency: Office of Higher Education

+ **Job ID** : 90219

+ **Location** : St. Paul

+ **Telework Eligible** : Yes; hired employee will be required to be in St. Paul one office day per week

+ **Full/Part Time** : Full-Time

+ **Regular/Temporary** : Regular

+ **Who May Apply** : Open to all qualified job seekers

+ **Date Posted** : 11/12/2025

+ **Closing Date** : 11/25/2025

+ **Hiring Agency/Seniority Unit** : Office of Higher Education/AFSCME

+ **Division/Unit** : SELF Loan Division

+ **Work Shift/Work Hours** : Day Shift - 8:00am-4:30pm

+ **Days of Work** : Monday - Friday

+ **Travel Required** : No

+ **Salary Range:** $22.23 - $30.09 / hourly

+ **Classified Status** : Classified

+ **Bargaining Unit/Union** : 206

+ Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

The Office & Admin Specialist, Senior plays a critical role in supporting the successful administration of the loan programs. This position is part of the SELF Loan Call Center and is responsible for providing excellent customer service including answering phone calls, responding to information requests, and preparing correspondence to borrowers and cosigners regarding the status of their loans. The specialist also performs high-level administrative and technical tasks, including managing defaulted loan tasks, ensuring compliance with program procedures and providing essential support to maintain the efficiency and effectiveness of the loan programs.

Minimum Qualifications

To facilitate proper crediting, please ensure that your resume/application clearly describes your experience in the areas listed below, and indicate the beginning and ending month and year for each job held:

+ Three (3) years experience providing prompt, courteous, and accurate information to customers in person, on the phone, through e-mail, and other written correspondence

+ Three (3) years experience managing customers' complaints tactfully and thoroughly or effectively communicate and elicit information with tact and diplomacy in difficult situations

+ Math skills sufficient to calculate, review, and reconcile financial data and balance accounts

+ Experience with Microsoft Suite or similar software to create, format, edit, print, and save a variety of documents, including spreadsheets and tables

+ Demonstrated ability to prioritize and manage multiple tasks simultaneously while maintaining accuracy and attention to detail

+ Typing/keyboarding skills of at least 30 words per minute (WPM)

Preferred Qualifications

+ Ability to relate to racially and culturally diverse groups

+ Five (5) or more years experience in above stated minimum qualifications

+ Self-motivated, demonstrate initiative and able to work on projects both independently and in a team setting, from conception to completion

+ Ability to understand, interpret, and apply statutory language

+ Experience in student loan or other loan processing and/or experience in administering student financial aid programs

+ Typing/keyboarding skills of at least 50 words per minute (WPM)

Physical Requirements

+ Ability to position self and move sufficiently to perform repetitive tasks

+ Maintain a stationary position for long periods of time

+ Ability to carry up to 20 pounds of weight on an infrequent basis

Additional Requirements

+ SEMA4 Record Check (applies to current and past state employees only)

+ Criminal History Check

+ Employee Reference Check

+ Social Security Verification

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected] . Please indicate what assistance is needed.