• Service Representative

    Banco Popular Puerto Rico (San Juan, PR)


    Date: Nov 12, 2025

    Location:

    San Juan, PR

     

    Company: Popular

     

    Workplace Type: On-site

     

    Service Representative

    General Description

    Monitor the applications entered in the ACAPS system for the Consumer and Commercial products, to ensure that all the steps were completed. Support PR and VI sales channels’ employees in the ACAPS or Salesforce application’s data entry or disbursement processes.

     

    Essential Duties and Responsibilities

     

    + Evaluate incomplete or pending applications to identify next steps and refer to the different areas, for the adequate follow-up or completion of missing tasks.

    + Support sales channels in the applications follow up and in the credit cards booking.

    + Be connected to the Help Desk ACD (phone system) to assist Bank Consultants in the consumer credit origination process and support them handling incidents regarding the different systems.

    + Assist client’s referrals from the Relief Option Administration Team to complete Refinance Balance Only (RBO) applications.

    + Request and document credit references for customers from the British Virgin Islands to refer for credit evaluation.

    Education

    At least 60 college credits approved in business administration or equivalent combination of education and related experience.

    Experience

    Two years of experience in customer service or related experience.

     

    Knowledge, Skills and Abilities (KSA's)

     

    + General knowledge of the Consumer Credit Products, Procedures and Regulations preffered

    + Knowledge of the ACAPS system preferred

    + Excellent communication skills, both oral and written in English and Spanish

    + Knowledge of MS Office programs: Excel, Access, Word, PowerPoint and Outlook

    + Excellent interpersonal skills and teamwork

    + Flexibility to adapt to new situations and rapid changes

    + Demonstrate initiative to find solutions and make decisions within delegated responsibility

    + Ability to work under pressure

    + Skill to handle multiple tasks simultaneously

    + Ability to handle situations under strict confidentiality

    + Positive attitude and willingness to listen, understand and solve customers’ needs

    + Ability to work independently with minimal supervision

     

    Values

     

    1. Passion for People

    3. Succeed Together

    2. Own Every Moment

    4. Build the Future

    Additional Requirements

    The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee’s performance evaluation.

     

    Important:The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

    ABOUT US

    Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

     

    As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

     

    We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

     

    If you have a disability or need more information about requesting an accommodation, please contact us [email protected] email inbox is monitored for such types of requestsonly. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

     

    Are you ready for a rewarding career?

    Popular is an Equal Opportunity Employer, including Disability/Vets

    Learn more about us at www.popular.com and keep updated with our latest job postings atwww.jobs.popular.com.

     

    Connect with us!

     

    LinkedIn (http://www.linkedin.com/company/banco-popular-de-puerto-rico) | Facebook (http://www.facebook.com/popular/) | Twitter (http://twitter.com/popular?lang=es) | Instagram (http://www.instagram.com/popular.pr?igshid=ykmhge270ti5communitybank/)

     

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