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What You'll Do

We’re looking for a Senior Business Operations Consultant (Project Manager) to join our Document Services team. In this role, you’ll serve as a strategic lead on the Composition as a Service team (CaaS), acting as the team lead and liaison between Business Units and the vendor service platform that will be completing projects. You will define improvements and implement the service model, collaborate with the business requestors and vendor to prioritize work, ensure completeness of requirements through the request process, and partner with the vendor daily to ensure work is getting completed timely. You and your team will also use the vendor platform to create and change digital communications requested by the business.

+ Leading change by identifying and pursuing opportunities to improve systems, processes, and services.

+ Developing processes, procedures, workflows, and system improvements to support business and strategic goals.

+ Leading and facilitating projects as the service platforms go through updates and changes, based on business and vendor strategies.

+ Creating and updating stakeholder sites to ensure clarity of service model changes.

+ Acting as a subject matter expert for and main point of contact for the team, organizing and assigning work requests.

+ Mentoring and training less expert team members and internal partners and business stakeholders.

+ Creating metrics and monitoring trends to suggest service improvements and business development opportunities.

+ Supporting vendor interactions as needed.

Operating at the intersection of financial services and technology, Principal builds financial tools that help our customers live better lives. We take pride in being a purpose-led firm, motivated by our mission to make financial security accessible to all. Our mission, integrity, and customer focus have made us a trusted leader for more than 140 years!

Who You Are

+ Bachelor’s degree or 8+ years of relevant professional experience

+ 5+ years of experience in project management

+ Proven ability to lead projects, manage third-party vendors, and facilitate cross-functional collaboration

+ Strong communicator with excellent interpersonal skills and conflict resolution capabilities

+ Highly organized and able to manage multiple priorities with a strategic, solutions-oriented mindset

+ Change-driven and adaptable, with a track record of optimizing processes and driving results

Skills That Will Help You Stand Out

+ Advanced industry certifications (e.g., PMP)

+ Experience with vendor management

+ Proven track record of successful project implementation

Salary Range Information

Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly)

$86450 - $101650 / year

Time Off Program

Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness. Employees don’t accrue a bank of time off under FTO and there is no set number of days provided.

Pension Eligible

Yes

Work Authorization/Sponsorship

Currently, we are not accepting applicants requiring immigration sponsorship for work in the US.

Nonimmigrant Workers and Green Card for Employment-Based Immigrants

Ethical Guidelines for Investments

Principal Asset Management roles require adherence to an Investment Code of Ethics for personal and business conduct, including personal trading activities for you and your household. Similar criteria may apply to other roles within the company.

Experience Principal

At Principal, we value connecting on both a personal and professional level. Together, we’re envisioning a more purpose-led future for financial services – and that commences with you. Our success relies on the distinctive experiences, backgrounds, and talents of our employees. And we support our employees the same way we support our customers: with comprehensive, competitive benefit offerings tailored to safeguard their physical, financial, and social well-being. Explore our careers site to find out more about our purpose, values, and benefits.

Principal is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Posting Window

We will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline.

Original Posting Date

11/6/2025

Most Recently Posted Date

11/6/2025