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Introduction

IBM seeks to hire a Systems Services Representative for the Chicago, IL area. This role is for an individual contributor responsible for on-site installation, maintenance, and repair of IBM and multi-vendor systems and components including hardware, software, and operating systems in a data center environment.

Your role and responsibilities

System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client’s IT operation.

Required technical and professional expertise

Previous experience coordinating hardware and/or software support for clients, ensuring a seamless resolution process.

• Experienced in on-site installation, maintenance, and repair activities for IBM and multi-vendor systems and components.

• Effective communication skills.

• Strong problem-solving abilities.

• Teamwork and adaptability.

• Reliable Vehicle

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.