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We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

Enterprise Technology plays a critical part in shaping the future of mobility. If you’re looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people’s lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are.

In this position...

At Ford Motor Company, we believe freedom of movement drives human progress. We also believe in providing you with the freedom to define and realize your dreams. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career potential as you help us define tomorrow’s transportation.

Working within our Marketing, Sales & Service organization gives you the opportunity to advance the Ford reputation as a visionary vehicle and mobility services company delivering a trusted customer experience. We're looking for insightful individuals with the marketing, sales and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty.

The Senior Global CRM Tech Product Line Anchor ensures that the CRM product supports the company’s over-arching goal of “Always-On” customer relationship. This position will initially heavily focus on the CRM experience in the US/Canada & European Markets but will also be responsible for growing and expanding the capability across other global markets in Mexico, South America, and ASEAN regions. This Senior Global CRM Product Line Anchor will be responsible for driving the successful implementation and adoption of Salesforce platform software and other MarTech technology solutions used by Ford’s major markets around the world.

This is an exciting opportunity to be part of a team that will be instrumental in crafting the future of how we do business with the retail customers at the center of everything we do.

Are you passionate about applying technology to solve business problems? Are you motivated to apply your software skills to build the solutions that will support and increase communication productivity for our retail customers? Our group has been tasked to develop a scalable retail customer communication experience using Salesforce platform. Does it sound exciting? Then, join our team as a CRM Tech Product Line Anchor!

What you'll do...

+ Ensures engineering excellence (e.g. better practices and quality) is achieved within Product Group.

+ Clearly communicate technology strategy and vision to team members and internal and external customers.

+ Innovate and operate with an iterative, agile and user-centric perspective.

+ Provide technical and solutions-oriented point of view and expertise for the development, structure, technology, and tools used within "Always-On" customer relationship management/Salesforce ecosystem.

+ Work with Enterprise Architecture to mature Salesforce Technical Architecture Standards & Reuse patterns that can be used by Global Retail CRM Product teams to implement solutions faster, integrate with Enterprise Systems and align to best practices.

+ Be a technical expert who has experience building platforms, underlying services for re-use, and DevOps capabilities.

+ Understands business priorities and technical feasibility in order to prioritize the backlog, identify dependencies, and handle risks.

+ Jump in and assist product teams to resolve technical blockers.

+ Focus on delivering product value through reusable services and technologies that other product teams can use.

+ Conduct product and technology experiments, user interviews and other validation techniques to gather feedback and product insights.

+ Lead Discovery / Define work for Intake Triage – the ability to bring clarity to complex business needs.

+ Initiates or translates the product roadmap into manageable product features in the backlog – to build an architectural runway.

+ Assess the technology feasibility of the product roadmap.

+ Work hands-on with the product teams to prioritize, plan, and deliver the platform foundations capabilities.

+ Guide Product Team Anchors and Solution Architects on architecture guardrails and future CRM Strategy.

+ Identifies areas within software delivery process and application ecosystem that require cohesion across the platform and addresses them through common engineering policies.

+ Employs and/or champions Agile software processes, culture, standard methodologies, and techniques.

+ Communicates openly and frequently with the team by being responsive to in-person prompts.

+ Actively works to identify and remove/ mitigate risks and blockers to product delivery.

+ Assesses the overall health of the product and prompts key decisions to move it forward.

+ Conduct self-assessments and support Audit reviews on security and deployment standards (i.e. Salesforce).

+ Coordinate with appropriate stakeholders for closure of any audit comments or operationally identified comments, pertaining to ecosystem.

+ Ensure local adherence to Global IT Security Compliance needs.

+ Ensure compliance with mandatory market specific legal requirements (e.g. local data protection or privacy legislation).

You'll have...

Minimum

Bachelor’s degree in computer science, Information Technology or an equivalent field. Master's degree in a related technical field is advantageous

Experience:

+ 5+ years with progressive responsibilities in Software, Information/Data Engineering, Architecture and Agile Framework.

+ 3+ years’ experience as a senior solution architect working on Salesforce-related programs.

Leadership Skills:

+ Must be able to think and act strategically, without constraints.

+ Must be able to act with courage and ability to think on your feet – work through ambiguity and problem solve.

+ Must be able to operationalize and assist teams with abstract technology concepts.

+ Strong demonstrated competencies on cloud and digital platforms.

+ Strong communication, collaborative, and influencing skills;

+ Proven ability to work closely with senior leadership.

+ Strong personal presence and capabilities to resolve technical concerns.

Functional/Technical Skills

+ Experience with Salesforce cloud services and platforms.

+ Demonstrated ability to drive development of highly technical technology services and capabilities.

+ Experience with CICD pipelines.

+ Experience with Salesforce Marketing Cloud Personalization.

+ Experience with Lean methodology and Test-Driven Driven Development.

+ Demonstrated understanding and ability to drive API economy and solutions.

+ Demonstrated understanding and ability to drive highly available consumer-ready Internet properties and technical platforms.

+ Experience collaborating with engineers, designers, and product manager & owners.

+ Excellent communication skills with the ability to adapt your communication style to the audience.

+ Ability to work collaboratively and navigate complex decision-making in a rapidly changing environment.

+ Strong leadership and communication skills and the ability to teach others.

Even better, you may have...

Preferred

Certification in one or more of the following:

+ Salesforce Certified Service Cloud Consultant

+ Salesforce Certified Marketing Cloud Email Specialist

+ Salesforce Certified Sales Cloud Consultant

+ Salesforce Certified Admin

+ Salesforce Certified Data Cloud Consultant

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage

• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more

• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

• Vehicle discount program for employees and family members and management leases

• Tuition assistance

• Established and active employee resource groups

• Paid time off for individual and team community service

• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

• Paid time off and the option to purchase additional vacation time.

This position is a leadership level 6.

For more information on salary and benefits, click here: https://fordcareers.co/LL6SP1

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid #LI-TS3

**Requisition ID** : 53917