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As a Scheduling Specialist at Grandview Medical Group you’ll join a team and be a part of a culture that's dedicated to providing top quality care to our patients. Our full-time employees enjoy a robust benefits package which may include health insurance, 401(k), licensure/certification reimbursement, tuition reimbursement, and student loan assistance for eligible roles.

Job Summary

The Scheduling Specialist I is responsible for supporting scheduling functions across assigned hospitals, clinics, or centralized patient access centers. This role may focus on creating and maintaining clinician schedules in facility settings or managing patient appointment scheduling, helping with general patient needs, and accurately communicating patient needs to the clinical staff through centralized call center operations. The Scheduling Specialist I ensures appointments are accurate, timely, and compliant with organizational policies while fostering effective communication with clinicians, patients, and leadership.

Essential Functions

+ Develops, maintains, and distributes clinician schedules based on workload demands, or completes accurate patient appointment scheduling across multiple clinics, depending on assignment.

+ Receives inbound communication from clinicians, patients, and staff via phone, text, email, and/or call center platforms to address scheduling needs, and handle urgent or emergent requests.

+ Assesses caller needs to identify urgent clinical matters for immediate warm transfer to clinic staff. For non-urgent requests (refills, clinical questions), accurately documents and routes communications to the appropriate staff via the EMR.

+ Validates provider readiness (credentials, enrollments) or verifies patient demographics and insurance information, ensuring compliance with applicable requirements.

+ Researches patient requests within the medical record, provides necessary information, and resolves inquiries effectively while maintaining patient confidentiality.

+ Monitors EMR in-baskets, call center systems, and related technology (as needed) to manage communication workflows effectively.

+ Provides timely and professional service to patients, providers, and facility staff, ensuring positive experiences and adherence to standards.

+ Performs other duties as assigned.

+ Maintains regular and reliable attendance.

+ Complies with all policies and standards.

Qualifications

+ H.S. Diploma or GED required

+ Bachelor's Degree in Healthcare Administration, Business Administration, or a related field preferred

+ 1-3 years of experience in scheduling, operations, customer service, or healthcare administration required

+ Experience in physician/provider scheduling, patient appointment scheduling, or call center operations preferred

Knowledge, Skills and Abilities

+ Proficiency in scheduling software, EMR systems, and Microsoft Office Suite.

+ Excellent verbal and written communication skills with strong customer service orientation.

+ Strong problem-solving skills and attention to detail.

+ Ability to manage multiple priorities in fast-paced hospital, clinic, or call center environments.

+ Knowledge of healthcare industry standards, patient confidentiality, and compliance protocols.

Equal Employment Opportunity

This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.