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Company Overview:

Req ID: 347538

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

NTT DATA's Client is currently seeking a Desktop Services Technician to join their team in Greater Phoenix Metro Area, Arizona (US-AZ), United States (US).

Job Description:

Essential Key Job Responsibilities

Team member supporting Epic Gold upgrades and deployment, covering multiple CommonSpirit

Health locations throughout the Greater Phoenix metropolitan area.

Provides desktop hardware support for the user community. Works on multiple functional

systems that tend to be of moderate to high complexity.

Performs troubleshooting for moderate to high complex hardware, software and system

problems. Acts as subject matter expert for at least one device type.

May be assigned to one or more projects as a project team member.

Responsible for desktop hardware support to the user community for functional area(s) and

ensure reliability of the devices.

Responds to incidents, performs diagnosis, executes incident resolution for those requiring

medium to high complexity. Utilizes previous experience to reach resolution and will contribute

to knowledge management system(s). Escalates issues when necessary.

Responds to customer requests received via the Service Management application. Fulfills

requests of moderate to high complexity. Interacts with the customers in a courteous and

professional manner.

Assists in the maintenance of and enters appropriate data into the device asset management

system and the knowledge management systems to capture knowledge and work processes.

Responds to assigned issues and troubleshoots problems with desktops, laptops, tablets, mobile

carts, printers and peripherals, including purchasing and deployment of new devices. Identifies

potential issues that could adversely impact end-user experience and takes corrective action.

Participates in low complexity local and enterprise projects. Participates in on-call rotation and

provides on-call support.

Performs proactive maintenance on devices. Participates in the "smart hands program to assist

other IT functional areas when needed.

General knowledge of Operational Level Agreements (OLAs) and always works within those

metrics.

May be required to support Intermediate Distribution Frame (IDF) cable management and

patching activities.

Day to day interactions with user community and works collaboratively with Business and IT

Stakeholders as it relates to Incident Management, Request fulfillment and Problem

Management.

Understanding and adherence to policies and procedures. Contributes to new or modified

policies.

Provides guidance, training and problem solving assistance to other team members.

Qualifications

Associate degree or technical institute degree/certificate preferred.

2-4 years of experience in the service industry.

Solid customer service skills required.

Strong knowledge of Windows operating system environment, network printing systems and

Microsoft Office & Google Suite modules.

Healthcare experience preferred.

Previous Epic Gold experience preferred.

About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.