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Job Description

The Patient Ambassador plays a vital role in ensuring a positive patient experience by proactively engaging with patients on priority units and newly admitted patients within the hospital. The Ambassador will follow a structured script and adhere to training guidelines provided by Aramark to perform daily patient rounds, setting clear expectations for environmental services and addressing any concerns or service recovery needs in real time.

Job Responsibilities

+ Perform patient rounding

+ Serves as liaison between patients, families, guests, and staff to promote a positive patient experience

+ Receives and documents complaints and compliments, and report in real-time to resolve

+ Engages relevant clinical or management staff to evaluate and respond to patients needs

+ Establish and encourage open communication to enhance the overall quality of service

+ Follow all facility and departmental policies and procedures

+ Maintains an accurate record keeping system for quality control systems

+ Adheres to all established systems and training programs to provide a safe working environment

+ Complies with all OSHA regulations and other local, state, and federal government regulations

+ Maintains compliance with Aramark's standards of operation and client contract

+ Maintains all records and reports necessary to comply with Aramark, government, and accrediting agency standards, regulations, and codes

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

Requires 1-2 years of experience in Environmental Services within a healthcare setting

Ability to communicate (both verbal and written) effectively

Customer service experience a plus

Ability to apply common sense understanding to carry out detailed, but uninvolved written or oral instructions

Basic knowledge of infection control procedures and universal precautions and work independently after appropriate training and instruction

Maintain a friendly and efficient service attitude towards customers, co-workers, and clients

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .