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911 Emergency Communications Training Analyst
- City of Durham (Durham, NC)
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911 Emergency Communications Training Analyst
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911 Emergency Communications Training Analyst
Salary
$63,516.00 - $98,439.00 Annually
Location
Durham, NC
Job Type
Full time with benefits
Job Number
25-05672
Department
Emergency Communications (911)
Opening Date
11/12/2025
Closing Date
11/26/2025 11:59 PM Eastern
+ Description
+ Benefits
+ Questions
Position Description
Work, Serve, Thrive. With the City of Durham
Advance in your career while making a real difference in the community you serve.
Hiring Range: $63,516 - $76,219
Hours: 8AM - 5PM
This 911 Emergency Communications Training Analyst position is devoted to emergency 911 police, fire, and EMS telecommunications, non-emergency call taking, and police, fire, and EMS dispatch communications. Incumbents provide supervision to an emergency communications call taking, call processing, and dispatching function, oversee the training function, or oversee daily operations of the 911 Center.
The position is responsible for coordinate training programs for new staff as well as continuing education programs, including supervising employees; overseeing classroom material development; performing public education and outreach; conducting hiring interviews and testing; and mentoring and developing staff.
Duties/Responsibilities
+ Coordinates training and continuing education programs; coordinates classroom material development; conducts training; reviews reports; evaluates performance; mentors and develops staff; investigates and communicates performance issues with employees; implements disciplinary procedures if needed; and ensures compliance with applicable regulations, policies, and procedures
+ Performs public education and outreach, including developing and conducting presentations; and provides educational opportunities to the community about center operations and services provided.
+ Conducts hiring interviews and testing; sets up classrooms and materials; proctors test and participates in employment interviews
+ Provides staff coverage when needed, including performing call taking and dispatching tasks; answers 911 emergency and non-emergency calls; operates multi-line automatic call-distribution telephone and radio console systems; and dispatches and coordinates appropriate responders.
+ Gathers and/or provides information and instructions to assist callers; refers calls to appropriate agencies; enters and updates data into computer-aided dispatch systems; and coordinates with multiple agencies to facilitate dispatching, and referral
+ Prepares, reviews, and maintains reports, records, and other documentation; compiles and analyzes data; develops and makes recommendations.
+ Performs other duties of a similar nature and level as assigned
Minimum Qualifications & Experience
+ High School Diploma or GED
+ Five years of experience related to emergency 911 communications and dispatch, with a preference towards candidates who have demonstrated coaching, training or supervisory experience.
+ Required Certifications:
+ CPR
+ Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), or Emergency Police Dispatch (EPD)
+ Division of Criminal Information (DCI) or equivalent
+ National Crime Information Center (NCIC) certification
+ Must have one of the following 40-hour Basic Telecommunicator courses or equivalent:
+ Emergency Telecommunicator Certification (ETC)
+ Telecommunicator Core Competencies
+ Public Safety Telecommunicator 1 (PST)
+ North Carolina Sheriff's standards
+ Communications Training Officer Certification or equivalent
+ Assistant Terminal Agency Coordinator (ATAC) certification within 6 months of employment
+ Must obtain the following Instructor-level certifications within 12 months of employment:
+ Communications Training Officer (CTO)
+ Public Safety Telecommunicator 1 (PST) or Emergency Telecommunicator Certification (ETC)
+ Must obtain the following Instructor-level certifications within 18 months of employment:
+ NC General Instructor
+ Public Safety Telecommunicator 1 (PST) or Emergency Telecommunicator Certification (ETC)
+ No Class B (or higher) misdemeanor conviction in the last ten (10) years (please see a list of Class B Convictions Here (https://ncdoj.gov/wpfd\_file/class-b-misdemeanor-manual-2016-3/) )
+ No Felony Conviction
+ Please note that for any selected candidate in an operational position they must meet requirements designated by NCOEMS, by following this link you can view an FAQ outlining those employment requirements https://info.ncdhhs.gov/dhsr/EMS/faqcomp.htm#legalrec
Additional Preferred Skills
+ Demonstrated coaching, training or supervisory experience.
+ Ability to analyze training data to assess effectiveness, identify trends, and provide actionable insights for continuous improvement.
+ Strong organizational skills with experience managing multiple projects, timelines, and resources in dynamic environments.
+ Excellent verbal and written communication skills, with the ability to mentor, coach, and foster an inclusive and engaging learning environment.
+ Familiarity with Learning Management Systems (LMS), e-learning platforms, and tools for tracking training performance and engagement.
Benefits – General Full-Time Employees
+ 12-13 paid holidays per year
+ 13 standard work days of vacation per year
+ 13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement
+ 2 weeks paid military leave per year
+ Medical, dental, vision, and supplemental life insurance plans
+ State and City retirement plans
+ Short and long term disability plans
+ Paid temporary disability leave for specified conditions
+ City contribution of 13.6% into the N.C. State Retirement System
+ Paid funeral leave
+ Employee Assistance Program - personal and family counseling
+ Paid life insurance equal to annual salary
+ 48 hours for volunteer work each year*
+ 4 hours parental leave each year
+ Workman's Compensation Insurance
+ 457 Deferred Compensation Plans
Benefits - Part-Time (1,000 hours or more per year)
+ 401(k) retirement plan (5.0% of salary)
+ State retirement plan
Benefits Part-Time (Average 30 hours per week over 12 month period)
+ 401(k) retirement plan (5.0% of salary)
+ State retirement plan effective first day of the month following date of hire
+ Health insurance effective first day of the month following date of hire
+ Dental and life insurance, after one year of service
+ Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service
01
Where did you first hear about this opportunity?
+ City of Durham Website
+ Walk in
+ Job fair
+ Employee referral
+ Professional organization ***Please list the organization in "other" box below***
+ Internet posting ***Please list the specific web site in the "other" box below***
+ Craig's List
+ Facebook
+ LinkedIn
+ GlassDoor
+ governmentjobs.com
+ Monster.com
+ Indeed.com
+ Employment Security Commission
+ Magazine/Newspaper
+ Other
02
If you listed "other" above please give specific web site, organization, or publication.
03
Please select your highest level of COMPLETED education.
+ Less than a High School Diploma or Equivalent (GED, HiSET, TASC)
+ High School Diploma or Equivalent (GED, HiSET, TASC)
+ Associates Degree
+ Bachelor's Degree
+ Master's Degree
+ Doctoral Degree (PhD, Juris Doctorate)
04
How many years of experience do you have that is related to emergency 911 communications and dispatch?
+ No related experience
+ Less than 1 year of related experience
+ 1 year but less than 5 years related experience
+ 5 years but less than 9 years related experience
+ 9 or more years related experience
05
How many years of demonstrated coaching, training or supervisory experience do you have?
+ No related experience
+ Less than 1 year of related experience
+ 1 year but less than 3 years related experience
+ 3 years but less than 5 years related experience
+ 5 or more years related experience
06
Do you have a current and valid CPR Certification?
+ Yes
+ No
07
Please indicate which of the following certifications you have:
+ None of these
+ Emergency Medical Dispatch (EMD)
+ Emergency Fire Dispatch (EFD)
+ Emergency Police Dispatch (EPD)
08
Do you have a current and valid National Crime Information Center (NCIC) certification?
+ Yes
+ No
09
Do you have a current and valid Assistant Terminal Agency Coordinator (ATAC) certification, or are you willing and able to obtain one within 6 months of your start date?
+ Yes, I have a current and valid Assistant Terminal Agency Coordinator (ATAC) certification
+ No, but I AM willing and able to obtain an Assistant Terminal Agency Coordinator (ATAC) certification within 6 months of my start date
+ No and I am NOT willing and able to obtain an Assistant Terminal Agency Coordinator (ATAC) certification within 6 months of my start date
10
Do you have a NC General Instructor certification? Or are you willing and able to obtain it within 18 months of your start date?
+ Yes, I have a current and valid NC General Instructor certification
+ No, but I AM willing and able to obtain a NC General Instructor certification within 18 month of my start date
+ No, I do NOT have a current or valid NC General Instructor certification, NOR am I willing or able to obtain one within 18 months of my start date
11
Do you have a current and valid Division of Criminal Information (DCI) certification (or equivalent)?
+ Yes, I have a current and valid Division of Criminal Information (DCI) certification
+ No, but I DO have an equivalent of the Division of Criminal Information (DCI) certification
+ No, I do NOT have a current or valid Division of Criminal Information (DCI) certification, NOR do I have an equivalent
12
Do you have a current and valid Communications Training Officer Certification (or equivalent) ?
+ Yes, I have a current and valid Communications Training Officer Certification
+ No, but I DO have an equivalent of the Communications Training Officer Certification
+ No, I do NOT have a current or valid Communications Training Officer Certification, NOR do I have an equivalent
13
Do you have a Public Safety Telecommunicator 1 (PST) OR Emergency Telecommunicator Certification (ETC)? Or are you willing and able to obtain one of these within 18 months of your start date?
+ Yes, I have one or both of these certifications
+ No, I don't have either of these certifications, but I AM willing and able to obtain one within 18 months of my start date
+ No, I don't have either of these certifications, and I am NOT willing or able to obtain one within 18 months of my start date
14
Please indicate if you have any of the following Telecommunicator Courses (or equivalent):
+ Emergency Telecommunicator Certification (ETC) or equivalent
+ Telecommunicator Core Competencies or equivalent
+ Public Safety Telecommunicator 1 (PST) or equivalent
+ North Carolina Sheriff's standards or equivalent
+ None of these
Required Question
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