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Workplace Experience Manager - Los Angeles

Job ID

247127

Posted

12-Nov-2025

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Administrative, Customer Service

Location(s)

Los Angeles - California - United States of America

About this role:

As a CBRE Workplace Experience Manager, you will be responsible for leading employees that supervise the delivery of workplace experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties.

This job is part of the Workplace Experience function. They are responsible for providing premier customer service to the clients and visitors of a designated building.

What You’ll Do:

+ Provide formal supervision to employees. Supervise the training and development of staff. Conduct performance evaluations and mentor. Supervise the recruiting and hiring of new employees.

+ Coordinate and manage the team's daily tasks. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.

+ Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities.

+ Make sure that the team's support is both streamlined and reliable. Suggest process improvement efforts on a regular basis. Assist with developing strategic solutions.

+ Assess technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors.

+ Develop vendor partnerships with the intention of cost saving efforts. Handle negotiations for contract services. Validate that all vendors have current proof of insurance and contractual documentation.

+ Lead all aspects of programs run by third party vendors. This includes food delivery, coordinating events, providing transportation, or mail distribution. Ensure all invoices for business services are billed.

+ Ensure support provided by the team is efficient and consistent.

+ Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.

+ Apply knowledge of own subject area and how own rigor integrates with others to achieve team and departmental objectives.

+ Identify, troubleshoot, and resolve day-to-day and moderately sophisticated issues which may or may not be evident in existing systems and processes.

What You’ll Need:

+ Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.

+ Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.

+ Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.

+ Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.

+ In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

+ Extensive organizational skills with a strong inquisitive mindset.

Why CBRE?

We value a culture of respect, integrity, service and excellence that crafts our approach to every opportunity! We are guided by the needs of the cities we inhabit, the communities we build, and the world we thrive in.

Competitive pay and benefits including Medical, Dental, Vision, PTO, 401k, and more that start 1st of the month. Internal advancement available after 6-month mark.

FORTUNE Most Admired Company #1 in real estate for third consecutive year; Ten years in a row on the list.

Forbes Named one of the best large employers in America and one of the World's Best Employers!

Disclaimers

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

**California Residents** : CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the **Workplace Experience Manager** position is $100,000 annually, and the maximum is $116,000. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.

**Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

**Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [email protected] or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

Host

Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it.

Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host’s scalable product suite includes concierge-quality services provided by talented CBRE “hosts”; world-class customer service training and certification; and a powerful, enterprise-grade technology platform.

The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services.

Find out more (https://www.cbre.com/services/plan-lease-and-occupy/experience-services)

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)