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Division Manager - Custodial

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Division Manager - Custodial

Salary

$87,802.00 - $120,641.04 Annually

Location

Houston

Job Type

Full Time

Job Number

37541

Department

Houston Airport System

Opening Date

11/12/2025

Closing Date

11/19/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

POSITION OVERVIEW

Applications Accepted From: ALL PERSONS INTERESTED

Division/Section: George Bush Intercontinental Airport - Custodial Management

Workdays & Hours: Monday-Friday, 8:00am – 5:00pm* (*subject to change based on operational needs)

PURPOSE OF DIVISION

IAH Custodial Services is responsible for cleaning Terminals A, D, and the FIS/ICP Facility as well as the Subway and Skyway train stations, along with the Subway level in the terminal complex. Terminal E and C cleaning in various areas is also included in this division. The unit is responsible for cleaning 144 restrooms throughout the airport complex, carpet and hard surface care, cleaning of ticket counters as well as at the departure gate hold areas, including seating, security checkpoints, and high dusting. Custodial Service is committed to maintaining an “Opening Day Fresh” appearance to enhance the passenger experience and ensure that all passenger touch points throughout the complex are maintained within high-end commercial level cleaning standards. The Custodial division works closely with all air service providers, vendors and tenants throughout the complex to maintain one standard to increase the overall passenger experience rating related to cleanliness. This position also responds to all emergency situations and irregular operations throughout the airport.

PURPOSE OF THE POSITION

The purpose of this position is to plan, organize, staff, direct, motivate and control custodial activities in order to achieve performance standards and metrics as established by the Houston Airport System.

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS

The Terminal Management Division exists to deliver a 5-star experience for all passengers travelling through Houston’s airports. This experience includes all customer facing services from the time a passenger enters the airport facility to the time they depart on an aircraft and vice versa. The scope of Terminal Management’s responsibility includes aesthetic appearance, functional condition of airport facilities and amenities, operational readiness and terminal ambiance. Terminal Management is the primary liaison with airlines, federal agencies, and any customer facing service provider at the airports as well as with Skytrax, an organization that rates airlines and airports worldwide and is the inspiration for the Houston Airport System’s mission of becoming a 5-star global air service gateway where the magic of flight is celebrated.

The Division Manager ensures operational excellence throughout the Custodial Services section of George Bush Intercontinental Airport (IAH) by directing the management, coordination, implementation, administration, and operation of various resources, systems, plans and projects. The Custodial Services team serves a wide scope of internal and external customers including but not limited to being responsible for the facility cleaning of all IAH Terminal D facilities including the newly refurbished Mickey Leland International Terminal (MILT) and the new West Pier Terminal. This includes cleaning of 20 restrooms, amenity cleaning, carpet care, emergency cleaning services, as well as hard surface floor cleaning and high dusting. The purpose of this position is to direct airport custodial activities as scheduled, providing a safe, secure, clean and comfortable environment while maintaining a 5-star standard. Must ensure all work is performed in compliance with applicable department cleanliness standards and federal requirements. The position provides oversight of the business unit workforce, forecast staffing, prepare/control annual budget for supplies, equipment, staffing, training, work plans and coordinate custodial activities with business partners and tenants. The success of this role is highly dependent on the ability of being committed to increase productivity and to maintain an "Opening Day Fresh" appearance to enhance the passenger experience and maintain industry level standards comparable to those depicted in a high performing organization with a goal of maintain a 5-star standard.

"Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required."

The Division Manager job duties include but are not limited to:

+ Managing, training, developing, counseling and evaluating staff performance.

+ Assisting in the design and implementation of special systems, plans and projects.

+ Establishes policies, procedures, guidelines and project schedules.

+ Researches, reviewing and evaluating new data, reports, products and other information.

+ Serves as liaison to other departments, government agencies and private sector.

+ Reviews, evaluates, selects and implement hardware and software products.

+ Develops and interprets codes, ordinances and specifications.

+ Drafts and reviews proposed contracts, correspondence, letters of agreements and amendments.

+ Provides technical advice, consultation and support to departments and other agencies and groups.

+ Coordinates the preparation, implementation and monitoring of the budget and expenditures.

+ Develops methodologies for creating project data.

WORKING CONDITIONS

The position is physically comfortable, the individual has discretion about walking, standing, etc. There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature, and air conditions. Requires the ability to make simple gross motor responses within large tolerances.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS

Requires a Bachelor's degree in Business Administration, Accounting, Engineering or a field closely related to activities of the division.

EXPERIENCE REQUIREMENTS

Seven years of progressive professional experience closely related to the activities of the division are required, with at least three of the years in a supervisory capacity.

A Master's degree in Business Administration, Public Administration or a field closely related to the activities of the division may be substituted for two years of experience.

Directly related professional experience may be substituted for the education requirement on a year-for-year basis.

LICENSE REQUIREMENTS

None

PREFERENCES

Preference will be given to applicants with related maintenance certifications and knowledge of TSA rules and regulations and FAA regulations.

Experience in the janitorial services industry with large scale cleaning, in depth knowledge and understanding of cleaning methodologies, and an extensive custodial background for a large complex facility is strongly preferred.

Experience in developing and implementing leadership programs with a large diverse workforce is a plus.

Proficient in Microsoft Office products, budgeting, procurement and project management are highly desired.

A valid driver's license and compliance with city's policy on driving (AP 2-2) is preferred.

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED

The selection process will involve application review and/or interview. Department may administer skills assessment test.

SAFETY IMPACT POSITION - YES

YES - If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

Pay Grade 29

SALARY INFORMATION

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 281-233-1842

If you need special services or accommodations, call 281-233-1842. (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit: https://www.youtube.com/watch?v=EDWLV\_sJFoM.

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

+ Medical

+ Dental

+ Vision

+ Wellness

+ Supplemental Insurance

+ Life insurance

+ Long-term disability

+ Retirement pension

+ 457 deferred compensation plan

+ Employee Assistance Program

+ 10 days of vacation each year

+ 11 city holidays, plus one floating holiday

+ Compensable Sick Leave

+ Personal Leave

+ Flexible schedules

+ Hybrid-Telework for eligible positions

+ Professional development opportunities

+ Transportation/parking plan

+ Section 125 pretax deductions

+ Dependent Care Reimbursement Plan

+ Paid Prenatal, Parental and Infant Wellness Leaves

+ Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

+ Yes

+ No

02

Are you a Houston Airport System employee?

+ Yes

+ No

03

What is the highest level of education you have completed?

+ High School/GED

+ Associate's degree

+ Bachelor's degree

+ Master's degree or higher

04

Please indicate the degree concentration you have obtained.

+ Aviation Management

+ Business Administration

+ Business Management

+ Public Administration

+ Engineering

+ Other closely related

+ No degree

05

If selected "other closely related field", please indicate the degree concentration you obtain ("see resume" is not acceptable, if statement does not apply please insert N/A)

06

How many verifiable years of progressive professional experience closely related to the activities of the division do you possess?

+ Less than 5 years

+ 5 to less than 7 years

+ 7 to less than 9 years

+ 9 to less than 11 years

+ 11 years or more

+ No experience

07

Please select the amount of experience you obtained in managing janitorial services industry with large scale cleaning of a facility like a hospital, hotel, airport, or sports stadium?

+ No experience

+ 1 to less than 6 months

+ 6 to less than 1 year

+ 1 to less than 2 years continuous experience

+ 2 to less than 3 years continuous experience

+ 3 years or more continuous experience

08

How many verifiable years of supervisory experience do you possess?

+ No experience

+ 1 to less than 3 years

+ 3 to less than 5 years

+ 5 to less than 7 years

+ 7 to less than 10 years

+ 10 or more years

09

The Houston Airport System consist of operating on a 365 days period. Are you willing and able to work on shift work, including rotation, weekends, and holidays?

+ Yes

+ No

10

Describe in detail your experience cleaning a large facility that operates 24/7 to including the type of facility ("see resume" is not acceptable, if no experience please insert N/A).

11

Describe your experience in developing and implementing a leadership program for a large diverse workforce ("see resume" is not acceptable, if no experience please insert N/A).

12

Describe your experience in writing and implementing SOP's for a large diverse workforce ("see resume" is not acceptable, if no experience please insert N/A).

13

The custodial division must partner with airlines, TSA, maintenance, and guest experience teams daily. Can you give an example of how you’ve collaborated across departments to introduce a new process or technology that improved cleanliness, efficiency, or passenger satisfaction?

Required Question