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CUSTOMER SERVICE CLERK - WID

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CUSTOMER SERVICE CLERK - WID

Salary

$17.98 - $19.98 Hourly

Location

2800 N Terminal Road

Job Type

Full Time

Job Number

37553

Department

Houston Airport System

Opening Date

11/12/2025

Closing Date

11/19/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

POSITION OVERVIEW

Applications will be accepted from: ALL PERSONS INTERESTED

Division/ Section: HAS - WORKFORCE INNOVATION & DEVELOPMENT

Workdays & Hours: *Monday – Friday, 8:00am – 5:00pm*(*subject to change)

PURPOSE OF DIVISION

The Workforce Innovation and Development (WID) team is dedicated to supporting the operations and employees of HAS. WID exists to prepare the workforce of today for the needs of the department tomorrow. WID serves as an internal resource for all HAS divisions and as a liaison for the department. WID works to provide a positive experience department-wide and assist in all efforts to grow, develop, and effectively management the HAS workforce.

PURPOSE OF THE POSITION

The Customer Service Clerk serves as the first point of contact for all guests, employees, and external visitors entering the HAS Administration Building. This position is responsible for delivering outstanding front desk service with professionalism, courtesy, and a welcoming demeanor. This position reports to the Division Manager of Corporate Services, WID. "Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required."

The Customer Service Clerk duties will include but are not limited to:

+ Provide professional, friendly, and efficient front desk coverage for the HAS Administration Building.

+ Greet visitors, answer questions, and direct them to the appropriate departments or staff members.

+ Answer and route incoming calls in a courteous and timely manner.

+ Receive, sort, and distribute mail and packages from delivery service providers.

+ Maintain accurate and up-to-date OASIS records, including office assignments and employee locations.

+ Perform administrative tasks to support WID operations.

+ Provide Notary Services for HAS employees.

+ Process Service Entries for Purchase Orders (POs) in coordination with the WID team.

+ Research, analyze, and resolve standard customer inquiries or concerns via phone, email, or in-person communication.

+ Create and track work orders as needed.

+ Maintain a professional appearance and demeanor at all times, ensuring the front desk reflects the high standards of HAS.

+ Perform other related administrative and operational duties as assigned.

WORKING CONDITIONS

The position occasionally requires stooping or bending. Occasional very light lifting, such as three or four reams of papers or books (up to 20 pounds or an equivalent weight) may be required. There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions. Requires the ability to make simple gross motor responses within large tolerances.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS

Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS

Six months of clerical/customer service experience are required.

LICENSE REQUIREMENTS

None

PREFERENCES

Preference will be given to applicants with experience with Kofax Scanning Software, OnBase Enterprise Management Software and PDF file creation and editing via Adobe Acrobat is preferred.

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED

The selection process will involve application review and/or interview. Department may administer skills assessment test.

SAFETY IMPACT POSITION - YES

YES - If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

Pay Grade 10

SALARY INFORMATION

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by

visiting: http://agency.governmentjobs.com/houston/default.cfm or call (281-233-1842).

If you need special services or accommodations, call (281-233-1842). (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please

visit: https://www.youtube.com/watch?v=EDWLV_sJFoM.

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

+ Medical

+ Dental

+ Vision

+ Wellness

+ Supplemental Insurance

+ Life insurance

+ Long-term disability

+ Retirement pension

+ 457 deferred compensation plan

+ Employee Assistance Program

+ 10 days of vacation each year

+ 11 city holidays, plus one floating holiday

+ Compensable Sick Leave

+ Personal Leave

+ Flexible schedules

+ Hybrid-Telework for eligible positions

+ Professional development opportunities

+ Transportation/parking plan

+ Section 125 pretax deductions

+ Dependent Care Reimbursement Plan

+ Paid Prenatal, Parental and Infant Wellness Leaves

+ Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

+ Yes

+ No

02

Are you a Houston Airport System employee?

+ Yes

+ No

03

What is the highest level of education you have completed?

+ High School Diploma/GED

+ Associate Degree

+ Bachelor's Degree or beyond

04

How many verifiable years of experience in a clerical/customer service environment do you possess?

+ Less than 6 months

+ 6 months to less than 1 years

+ 1 year to less than 2 years

+ 2 years or more

+ No experience

05

Which of the following best describes your administrative experience?

+ Less than one (1) years experience

+ One year to less than two (2) years experience

+ Two (2) years to less than (3) years experience

+ More than Three (3) years of experience

+ No Experience

06

Please indicate your level of proficiency in Microsoft Office products (Word, Access, Excel, PowerPoint, Outlook).

+ BEGINNER: Perform daily word processing tasks in Word, enter correct data, create a database, import data from Excel in Access, format cells, rows and columns in Excel, create a PowerPoint presentation file with a title slide, bullet points and place in slide loop mode; creates a new e-mail message, checking e-mail in Outlook.

+ INTERMEDIATE: Basic formatting and create a variety of templates, mail merges in Word; create primary key to associate data between multiple tables, create a select query in Access; create, modify, and format charts, use graphic objects to enhance worksheets & charts in Excel; add special affects to presentation (design and animation) in PowerPoint; reply, forward, print and delete an e-mail message in Outlook.

+ ADVANCED: Manage table data, sort and filter merges in Word, create a split form and report and back up your databases in Access; use the filter and formula functions to manipulate data in Excel; transition presentation slides, link Excel charts to presentation and add voice in PowerPoint; delete e-mails from the Inbox, Sent Items and Deleted Items folders, Add, edit, move and delete appointments on your calendar.

+ EXPERT: Produce table of contents, footnotes, endnotes, bookmarks in Word, manage Macro commands, and manage database objects in Access, use advance formula functions (V-lookup, IF, IS) manage macro commands, group rows in Excel; publish presentation online, embed objects into presentation in PowerPoint; managing multiple calendars, set rules for incoming mail, create subfolders for mail to be placed in Outlook.

+ I have no experience in working with Microsoft Office Products

07

Which of the following best describes your verifiable work experience in an administrative environment using the following? (Check all that apply)

+ Creating Reports

+ Scheduling meetings and maintaining contact lists

+ Maintaining employee timekeeping, time off and schedules

+ Maintain inventorying supplies

+ Excellent written and verbal communication skills

+ Attention to detail and problem-solving skills

+ Time Management

+ Strong organizational skills with the ability to multi-task

+ None of the above

08

In your most recent or previous position, which of the following software packages have you used? (check all that apply).

+ Word

+ Excel

+ Power Point

+ Outlook

+ Access

+ Windows XP

+ SAP

+ On Base

+ Adobe Acrobat

+ Kofax Scanning Software

+ Oasis

+ None of the above

09

Briefly describe your work experience related to customer service. ("See Resume" is not acceptable, if statement does not apply, please insert N/A)

10

Describe your experience operating office machines (see resume is not acceptable). if no experience please insert N/A).

11

Briefly describe your customer service work experience as it relates to this position. ("See Resume" is not acceptable, if no experience please insert "N/A")

Required Question