• Customer Service Representative

    Adecco US, Inc. (North Syracuse, NY)


    Adecco is seeking a **Customer Service Representative / Admin Assistant** for a client in **North Syracuse, NY.** This position is a long-term temp-to-hire opportunity, paying **$18-20/hour,** depending on experience.

    Position Overview:

    We’re seeking an energetic and compassionate **Customer Service Representative** to join our Syracuse team. In this role, you’ll support customers, clinicians, and funding sources throughout the process of obtaining customized mobility equipment. The ideal candidate brings strong customer service skills, adaptability, and a genuine desire to make a difference in people’s lives.

    Key Responsibilities:

    + Serve as the primary point of contact for customers, caregivers, and healthcare providers.

    + Coordinate and track documentation for medical equipment orders, insurance approvals, and funding requests.

    + Communicate effectively with team members to ensure accurate and timely processing of orders.

    + Provide updates and assistance to customers with professionalism, empathy, and attention to detail.

    + Support the field service and clinical teams to help ensure a smooth experience from evaluation to equipment delivery.

    Preferred Qualifications:

    + **Experience with Complex Rehab Technology (CRT)** funding or equipment coordination is highly preferred.

    + Strong **customer service or call center experience** —especially in healthcare, medical equipment, or insurance industries.

    + Excellent communication, problem-solving, and organizational skills.

    + Ability to adapt and stay composed when plans change or challenges arise.

    + Proficiency in Microsoft Office and basic computer systems.

    Why Join:

    + Join a company with a mission to enhance independence and mobility for those who need it most.

    + Work in a supportive, team-oriented environment with opportunities to learn and grow.

    + Make a direct impact on people’s lives every day.

    **Pay Details:** $18.00 to $20.00 per hour

     

    Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

     

    Equal Opportunity Employer/Veterans/Disabled

     

    Military connected talent encouraged to apply

     

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

    + The California Fair Chance Act

    + Los Angeles City Fair Chance Ordinance

    + Los Angeles County Fair Chance Ordinance for Employers

    + San Francisco Fair Chance Ordinance

    **Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.