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Weekend Customer Navigator – Be the Friendly Face of Patient Care!

**Location:** Onsite in Palo Alto, CA

**Schedule:** Saturday & Sunday

11:30 AM – 8:00 PM **or** 3:30 PM – 12:00 AM

Contract Duration:** Through **May 2, 2026

Pay Range for this role is $23.00 to $26.25 per hour DOE

Do you love helping people and making someone’s day just a little better?

We’re looking for a **Customer Navigator** — a warm, energetic, and compassionate individual who thrives on creating exceptional experiences for patients, families, and visitors.

As a **Customer Navigator** , you’ll be the go-to guide for anyone stepping into our facility or calling in for assistance. Whether you’re helping guests find their way, coordinating appointments, arranging transportation, or simply offering a reassuring presence — you’ll play a vital role in creating a positive, caring environment.

What You’ll Be Doing

+ Be the welcoming face that greets patients, families, and visitors with professionalism and warmth.

+ Provide navigation and concierge-style support throughout the hospital and clinics.

+ Schedule and manage appointments, assist with services, and connect patients with the right departments.

+ Communicate clearly, calmly, and compassionately — even in high-volume or stressful situations.

+ Collaborate with volunteers and staff to ensure every guest has a smooth, supportive experience.

What We’re Looking For

+ A people-focused professional with **1+ year of healthcare or customer service experience** (hospitality, retail, banking, concierge, etc.).

+ Someone who stays calm under pressure and can problem-solve with empathy.

+ Comfortable using basic computer programs (Windows, Word, Excel); experience with EPIC is a plus.

+ Excellent communication and interpersonal skills with sensitivity to diverse backgrounds and needs.

Education

+ High school diploma or GED required.

Why You’ll Love It Here

+ Make a difference every shift by helping patients and families feel supported and cared for.

+ Join a collaborative, mission-driven team dedicated to exceptional service.

+ Enjoy a consistent **weekend-only schedule** — perfect for work-life balance or students seeking meaningful work experience.

+ This is a **contract opportunity through May 2, 2026** — a great way to build healthcare experience in a world-class setting!

Ready to be the calm, caring guide who helps others feel at ease?

Apply today and bring your people skills to a role that truly matters.

**Pay Details:** $23.00 to $26.25 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance

**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.