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Description

This position will act as the key liaison between our client's residential and commercial clients and the service department, ensuring seamless communication and exceptional service delivery. Ideal candidate thrives in a dynamic environment, excels at managing schedules, and takes pride in maintaining accurate records while providing top-notch client support.

Responsibilities:

• Coordinate and confirm service appointments with both residential and commercial clients, addressing rescheduling needs as required.

• Maintain accurate client records, including service histories and invoices, using the designated CRM system.

• Monitor service completion and ensure all work orders and client information are properly documented and organized.

• Collaborate with the service team to relay client requests and ensure timely responses.

• Assist with managing accounts receivable for clients with overdue balances.

• Identify opportunities for process improvement in scheduling and client communication workflows.

• Professionally handle incoming calls and promptly respond to client inquiries.

• Draft and distribute newsletters, industry updates, and other client communications to keep clients informed.

• Perform additional administrative tasks and support service coordination as needed.

Requirements

Qualifications:

• Minimum of 2 years of experience in customer service, scheduling, dispatching, or administrative support.

• Familiarity with service or trades industries, preferably landscaping.

• Proficiency in Microsoft Office Suite, especially Excel, for tracking and reporting.

• Experience using CRM systems or scheduling software; training provided if needed.

• Strong organizational and multitasking abilities with excellent attention to detail.

• Exceptional written and verbal communication skills.

• Ability to thrive in a fast-paced and seasonal business environment.

• Positive and detail-oriented attitude, with a commitment to delivering high-quality service.

Salary & Benefits:

• The targeted salary range for this position is $50-60K

• Medical and Dental Benefits

• 2 Weeks PTO

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .