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**Job Family:** Brightly Software

**Req ID:** 485046

Who we are

Build a brighter future while learning and growing with a Siemens company at the intersection of technology, community and sustainability. Our global team of innovators is always looking to create meaningful solutions to some of the toughest challenges facing our world. Find out how far your passion can take you.

About the Job

Support the implementation of AI and machine learning solutions to enhance client support and service delivery processes. This role will help identify opportunities for automation and efficiency within existing workflows, primarily leveraging Salesforce and related systems. The intern will collaborate with global teams and key stakeholders to deliver impactful AI-driven improvements.

What you will do

• Evaluate current workflows and data structures within Salesforce and related repositories.

• Identify and recommend AI/ML use cases for support ticket deflection and process improvement.

• Analyze inbound support cases and propose technology solutions for automation and efficiency.

• Collaborate with Niki Dobbins, Surabh Mather, Evan Jardine, and global teams for implementation.

• Work independently while coordinating with a project manager for guidance.

What you need

• Practical experience implementing AI solutions (e.g., ChatGPT, Claude, copilots, or similar engines).

• Ability to analyze data structures and recommend realistic AI outcomes.

• Experience with data analysis and learning from past AI projects.

• Strong communication skills and comfort providing candid feedback.

Students Pursuing

• Computer Science

• Data Science

• Information Systems / Business Analytics

• Artificial Intelligence or AI in Business

• Industrial Engineering or Operations Management

What makes you a Standout

• Bring a fresh perspective.

• Demonstrate curiosity and proactive problem-solving.

• Ability to challenge assumptions and think critically about AI implementation.

The Brightly culture

We’re guided by a vision of community that serves the ambitions and wellbeing of all people, and our professional communities are no exception. We model that ideal every day by being supportive, collaborative partners to one another, conscientiously making space for our colleagues to grow and thrive. Our passionate team is driven to create a future where smarter infrastructure protects the environments that shape and connect us all. That brighter future starts with us.

Our Commitment to Equity and Inclusion in our Diverse Global Workforce:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the every day with us.

Brightly maintains a Drug Free workplace in accordance with applicable law.

\#brightlyinternFY26 #LI-SD2

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**Organization:** Smart Infrastructure

**Job Type:** Full-Time temporary

**Category:** Internal Services