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It's more than a job

As a Customs Specialist at Kuehne+Nagel, your job is to optimise logistics to keep our global supply chains running smoothly. But the impact of your work goes beyond that. In fact, your expertise makes both special and ordinary moments possible for people around the world. For example, your work could ensure that a global product launch happens on time—such as ethically sourced beauty and bath products stocked at local stores for your loved one's valued self-care routine. It's import and export work, but it's also so much more than we imagine.

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How you create impact

The Customs Clearance Manager is responsible for leading the day-to-day operations of the brokerage team, ensuring timely and compliant Customs entry processing. This role involves managing staff performance, optimizing workflows, and enhancing customer experience through effective communication and service delivery. The manager will collaborate with regional teams to implement process improvements, support automation initiatives, and contribute to financial performance through cost diligence and departmental growth. Strong leadership, problem-solving, and technical Customs knowledge are essential, along with the ability to mentor staff and maintain high operational standards.

+ Lead, mentor, and develop a team of customs professionals to ensure high performance and continuous growth

+ Manage departmental P&L and drive strategic growth initiatives to expand service capabilities and profitability

+ Enhance the customer experience by delivering timely, accurate, and compliant brokerage services

+ Prepare and present operational reports and participate in customer business reviews

+ Conduct and lead both internal and external meetings to align on service expectations and performance

+ Perform audit reviews of all assigned brokerage files and customs payments to ensure accuracy and compliance

+ Maintain up-to-date customs compliance documentation in accordance with regulatory requirements

+ Oversee and manage all processes related to timely and accurate customs entry filing

+ Conduct onboarding meetings with new clients and create tailored client profiles and standard operating procedures (SOPs)

+ Maximize the use of Shared Service Centers (SSC) and National Brokerage Service Centers (NBSC) to drive efficiency

+ Monitor and address customs rejections, requests for information, and correspondence from clients and government agencies

+ Ensure full compliance with all domestic and international shipping regulations

+ Maintain daily communication with overseas offices to support global coordination

+ Collaborate closely with internal departments to deliver a seamless and high-quality customer experience

+ Perform additional duties and projects as assigned to support business objectives

What we would like you to bring

+ Minimum of 10 years of experience in Customs Brokerage

+ At least 3 years of proven success in a management or supervisory role

+ Licensed Customs Broker (LCB) certification required

+ Exceptional verbal and written communication skills

+ Demonstrated ability to perform under pressure while maintaining precision and attention to detail

+ Strong leadership and people management capabilities, with a track record of team development

+ High proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target base salary range for this position is $135,000 annually. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-TD1

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [email protected] with the nature of your request. We will answer your inquiry within 24 hours.