• Customer Service Manager

    Aston Carter (Valencia, CA)


    Description

    In this role, the Customer Service Manager leads the inside sales and customer service team, ensuring effective order management and shipment of products to a global customer base. The CSM is responsible for building strong customer relationships, acting as the voice of the customer internally, and driving continuous improvement in customer service processes. This role requires deep aerospace industry knowledge, strong leadership and team management skills, the ability to implement and track key performance indicators (KPIs), and excellent communication abilities. The CSM collaborates with cross-functional teams to resolve issues, supports sales and financial goals, and fosters a high-performing, customer-focused team culture.

     

    Skills

     

    + Customer Service Management

    + Aerospace

    + Leadership & Management

    + KPI Implementation

    + Process Improvement

    + Communication Skills

    + Sales and Finance

    + ERP Skills

    Experience Level

    Expert Level

     

    Job Type & Location

     

    This is a Permanent position based out of Valencia, CA.

    Pay and Benefits

    The pay range for this position is $116000.00 - $174000.00/yr.

     

    Health & Wellness

     

    Medical, dental, and vision insurance for employees and their familiesHealth Savings Account (HSA) and Flexible Spending Account (FSA)Wellness programs and incentives for healthy lifestyle activitiesCompany-paid life insurance, with options to purchase additional coverageDisability and income protection plans

     

    Retirement & Financial

     

    401(k) retirement savings plan with employer match (typically up to 3%)Additional retirement programs and financial planning resourcesEquity incentive plans (in some roles)

     

    Paid Time Off

     

    Vacation days and paid holidays (vacation accrual increases with years of service)Paid sick leave and bereavement leaveFamily and medical leave, including maternity/paternity and adoption assistance

     

    Work-Life Balance & Perks

     

    Flexible work arrangements (where applicable)Employee Assistance Program (EAP) for emotional health supportChild bonding leave for birth, adoption, or foster careEmployee discounts on products and servicesGym membership reimbursement and wellness incentives (at some locations)Pre-tax commuter benefits (in some metropolitan areas)

     

    Professional Support

     

    Tuition reimbursement and educational assistanceProfessional and personal development programsOpportunities for internal advancement and training Retain top talent by offering a total rewards package and a workplace where employees feel engaged, supported, and empowered to make a difference.

     

    Workplace Type

     

    This is a fully onsite position in Valencia,CA.

     

    Application Deadline

     

    This position is anticipated to close on Nov 26, 2025.

    About Aston Carter:

    Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

     

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.