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Job Title: Project Coordinator IIJob Description

We are seeking a Project Coordinator II who will work with vendors, sellers, and internal stakeholders to influence optimal packaging solutions that are sustainable, cost-effective, and deliver exceptional customer experiences. The role involves driving awareness and adoption of packaging programs, eliminating defects, and innovating to improve processes. This position is highly SOP and process-driven, focusing on internal process execution, complex workflow analysis, and continuous improvement to support program scalability and automation.

Responsibilities

+ Own and execute SOP-driven workflows for packaging programs and chargeback compliance.

+ Identify process gaps and propose improvements to eliminate defects and customer pain points.

+ Build and maintain detailed SOP documentation for internal and external enablement.

+ Collaborate on refining agenticAI workflows for dispute management and troubleshooting.

+ Train AI models to improve accuracy and reduce dispute volume.

+ Develop SOPs for eventual handoff to automated or outsourced workflows.

+ Review and validate vendor compliance with packaging programs.

+ Investigate and resolve disputes, waivers, and escalations in collaboration with vendor managers.

+ Monitor trends and report insights to improve compliance and reduce costs.

+ Partner with internal teams to troubleshoot issues and refine processes.

+ Participate in weekly meetings to review escalations, SOP gaps, and program updates.

Essential Skills

+ 2–3+ years of experience in process-driven roles, compliance, or operations.

+ Strong process improvement mindset with the ability to ask the right questions and follow up diligently.

+ Excellent written communication and documentation skills.

+ Analytical thinker with good judgment and troubleshooting ability.

+ Familiarity with compliance, policy adherence, and education at scale.

+ Comfort working with AI-driven tools and contributing to automation strategies.

Additional Skills & Qualifications

+ Experience with chargeback programs, vendor compliance, or dispute resolution.

+ Exposure to AI/automation projects and SOP development.

+ Ability to train others and scale processes effectively.

Work Environment

This role is primarily internal-facing and not customer-facing. The goal is to automate processes within 12 months; the role may not convert unless new opportunities arise. The initial contract is for 6 months with the possibility of extension. The position can be based anywhere in the U.S., with a preference for hybrid work for candidates located in Bellevue to allow for more face time with leadership.

Job Type & Location

This is a Contract position based out of Seattle, WA.

Pay and Benefits

The pay range for this position is $28.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Seattle,WA.

Application Deadline

This position is anticipated to close on Nov 26, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.