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Office Support Specialist 2

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Office Support Specialist 2

Salary

$52,414.00 Annually

Location

Nashville, TN

Job Type

Full-Time Civil Service

Job Number

26113E

Department

Nashville Department of Transportation

Opening Date

11/12/2025

Closing Date

11/23/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

Position Description

This position Office Support Specialist 2 is located within the Transportation Licensing Commission (TLC) which is responsible for the administration of all laws and ordinances related to the licensing and regulation of vehicles for hire, including but not limited to taxicabs, wreckers, sedans, limousines, horse drawn carriages, scooters and persons or businesses engaged in the practice of booting vehicles in Nashville. Candidates working in this position will be responsible for providing administrative assistance to clients in person and over the telephone on all matters related the licensing process. Performs related duties as required.

The Department of Transportation and Multimodal Infrastructure delivers a range of services, and the nearly 400 employees work around the clock to ensure a multimodal system that offers choice and better connects neighborhoods, residents, businesses and visitors to the place that they need and want to go to in a safe manner. These employees are responsible for over 2,200 miles of public roadways and rights-of-way, over 6,000 streets, over 300 bridges, 835 traffic signals and over 1,200 miles of bike/sidewalk lanes and much more. Big events in Nashville consist of CMA Festival, Stanley Cup Finals, Titans games, and any number of special events. These require big preparation and big clean-up and the Nashville Department of Transportation employees are up for the challenge.

Typical Duties

+ Provides courteous and professional assistance to clients in person and over the telephone.

+ Provides information to clients on TLC rules, policies, and procedures.

+ Receives and processes applications from drivers to operate vehicles for hire.

+ Receives and processes applications from companies providing vehicles for hire or booting services.

+ Conducts an initial review of client applications for compliance with TLC rules, policies, and procedures.

+ Performs research on complex issues concerning the application process.

+ Collects money and prepares deposits.

+ Reconciles daily receipts.

+ Maintains crucial TLC records and disseminates information as required.

+ Performs clerical tasks and data entry as required.

+ Maintains the TLC digital filing system.

+ Monitors and maintains company filings including driver and vehicle lists.

+ Coordinates background check appointments for drivers seeking to operate vehicles for hire.

Minimum Qualifications

High School Diploma and five (5) years of increasingly responsible clerical/administrative experience

*Additional education may be considered in lieu of experience* (1:1 Ratio)

Candidates with accreditations earned in a foreign institute are encouraged to apply.

Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.

Preferred Experience, Knowledge, Skills, and Abilities

+ Proficient using MS Office software

+ Experience with multitasking: answering a multi-line telephone system, assisting customers in person, and entering data

+ Engaging professionally with the public

We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.

Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations.

Requests for ADA or other protected accommodations for the recruitment process should be directed to Human Resources at 615-862-6640.

Full-time, Civil Service positions -

10 Vacation Days per year (increasing after 5 years of service)

1 Sick Day per month

12 Paid Holidays per year

Public Safety - Sworn and Civilian positions -

20 vacation days per year

3 Personal days per year

1 Sick Day per month

12 paid holidays per year

Part-time, Non Civil Service positions - Visit HR and Benefits webpages for more information.

Full-time, Non Civil Service positions - contact hiring department for benefits information

Seasonal/Temporary positions - no benefits offered.

01

What is the highest level of education you have completed?

+ No diploma

+ High School Diploma or Equivalent

+ Associate's Degree

+ Bachelor's Degree

+ Master's Degree

02

How many years of increasingly responsible clerical/administrative experience do you have?

+ No experience

+ One year

+ Two years

+ Three years

+ Four years

+ Five years or more

03

Briefly describe your increasingly responsible clerical/administrative experience. If no experience, answer "N/A".

04

Indicate the level of expertise you have using Microsoft Office Suite.

+ Advanced

+ Intermediate

+ Novice - training, but very little work experience

+ No experience using this application

05

Briefly describe your experience with multitasking: answering a multi-line telephone system, assisting customers in-person, and entering data. If no experience, answer "N/A"

06

•NDOT is one of the newest agencies within the Metro Government and we are interested in knowing why applicants are choosing a career with our organization. In one sentence, please tell us why NDOT is your ‘employer of choice’.”

Required Question

Employer

Metropolitan Government of Nashville & Davidson County

Address

Human Resources Department 700 President Ronald Reagan Way, Suite 201 Nashville, Tennessee, 37210

Phone

(615) 862-6640

Website

https://www.nashville.gov/departments/human-resources/employment-opportunities

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