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Join a team at the forefront of innovation, where your leadership will drive the delivery of impactful products. Your expertise will help shape the future of our product delivery process. Be part of a group that values creativity, efficiency, and continuous improvement.

As a Product Delivery Manager in the Service Product Group (SPG) at JPMorgan Chase, you will lead and optimize the delivery of products to customers, ensuring successful implementations and operational excellence. You will manage complex, multi-disciplinary projects from start to finish, coordinating requirements, schedules, and risks with stakeholders across offices and time zones. Your role will focus on developing program execution, improving communication, and driving efficiencies throughout the program lifecycle. You will be responsible for keeping all partners updated on progress and deadlines, ensuring seamless delivery. This position offers a unique opportunity to shape and lead the product delivery process within a dynamic and innovative environment.

Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, you'll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.

Job responsibilities

+ Lead end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination

+ Lead the completion of change management activities across functional partners and ensure adherence to the firm's risk, controls, compliance, and regulatory requirements

+ Manage timelines and dependencies effectively while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners

+ Lead product delivery processes including facilitating decision-making regarding the viability of the product and drive implementation forward, while escalating opportunities to improve efficiencies and functional coordination

+ Develop comprehensive project timelines, utilizing forecasting techniques to improve on-time product delivery and monitor scope while partnering with Production Owners to maintain Program roadmap

+ Collaborate with cross-functional teams and stakeholders to align product plans for the future and milestones and align sprint deliverables with program milestones

+ Utilize project management and product management tools, including Jira, Advanced Roadmaps, Jira Align, and Monday to plan, execute, and track progress

+ Act as a central point of contact for product status, updates and issue resolution

+ Prepare and deliver high-quality presentations to communicate overall program status, challenges, and strategies to stakeholders and executive leadership

+ Handle release management administrative activities for product delivery

+ Support objectives and key results (OKR) planning, tracking and reporting on key performance indicators (KPIs)

Required qualifications, capabilities, and skills

+ 12+ years of experience in Product Management or 8+ years equivalent in relevant domain area

+ Demonstrated ability to execute operational management and change readiness activities

+ Contribute to the organization's long-term strategy by developing frameworks and conducting delivery analysis to improve processes

+ Coordinate SPG internal initiatives and programs, including project planning execution, and performance tracking

+ Analyze portfolio project data and controls, ensuring data quality and integration with relevant tools

+ Develop and deliver compelling presentations to audiences (cross-functional teams, executives)

+ Support objectives and key results (OKR) planning, tracking and reporting on key performance indicators (KPIs)

+ Experience in product or platform-wide release management, in addition to deployment processes and strategies

+ Strong project management skills with experience using Jira, Advanced Roadmaps, Jira Align, and Monday

+ Excellent communication and stakeholder management skills

+ Ability to manage multiple tasks and priorities in a fast-paced environment

Preferred qualifications, capabilities, and skills

+ Bachelor's degree in relevant field or equivalent work experience

+ Proficient knowledge of the product development life cycle, design, and data analytics

+ Excellent interpersonal skills and ability to take ownership of deliverables and self-motivated

+ Demonstrate high level of personal initiative, good work ethic, achieving challenging plans for the future, and ability to manage multiple tasks simultaneously

+ Dependency Management Experience and Release Management Process

+ Service Now experience

+ PMP, CSM or similar certificate

This role is not eligible for visa sponsorship or relocation assistance

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans