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Information Technology Professional

University of Colorado Denver

Information Technology Professional-38253

University Staff

Description

Position Details

University of Colorado | Denver

Official Title: IT Professional

Working Title: IT Professional

FTE: Full-time

Salary Range: $66,600 - $68,835

Position #00617973- Requisition #38253

About the University of Colorado - Denver

Millions of moments start at CU Denver, a place where innovation, research, and learning meet in the heart of a global city. We're the state's premier public urban research university with more than 100 in-demand, top ranked bachelors, master's, and doctoral degree programs. We partner with diverse learners-at any stage of their life and career-for transformative educational experiences. Across seven schools and colleges, our leading faculty inspires and works alongside students to solve complex challenges and produce impactful creative work. As part of the state's largest university system, CU Denver is a major contributor to the Colorado economy, with 2,000 employees and an annual economic impact of $800 million. To learn more about how CU Denver helps learners meet their moment, visit ucdenver.edu.

Job Description

* Applications are accepted electronically ONLY at www.cu.edu/cu-careers *

The College of Arts & Media is the only college leveraging the influence of CU Denver in the heart of Denver's thriving arts industry to produce graduates who are ready to inspire, lead, and create. CAM offers top-ranked degrees and programs in Film & Television, Media Forensics, Music & Entertainment, and Visual Arts.

This position is responsible for supporting the successful continuous operation of the college's information systems and technology. The IT Professional will maintain instructional computing labs as well as provide technological support to students, faculty, and staff in the College of Arts & Media.

IT Professional

What you will do:

Help Desk (50%)

+ Answer phone calls and emails for the CAM IT Help Desk.

+ Respond quickly to classroom technology emergencies and faculty and staff work stoppages.

+ Provide primary troubleshooting support for faculty and staff desktops, printing, VPN, and similar issues.

+ Setup telepresence solutions and support conference Zoom Rooms for faculty and staff meetings.

+ Setup telepresence solutions for faculty to facilitate hybrid learning.

+ Execute the disposal and recycling of obsolete IT hardware and peripheral equipment.

+ Provide support for CAM's faculty computer replacement program and student computer lab replacement and rotation program.

+ Assist with building out CAM IT knowledge base; documenting and updating internal processes and procedures. **macOS Instructional Labs (30%)**

+ Provide technical support in instructional computing labs for student computers, teacher stations, and audio-visual systems.

+ Upgrade hardware, reimage computers, deploy software, update drivers, and manage licenses for macOS computer labs.

+ Assist as needed with Jamf management and Mac software package development and deployment.

+ Clean and maintain computer labs **Windows Instructional Labs (10%)**

+ Maintain National Center for Media Forensics (NCMF) classroom and research lab computers and related hardware and software.

+ Maintain NCMF remote-access computing and IT network.

+ Maintain NCMF servers which are accessed by students and faculty for curricular material and projects.

+ Maintain workstations used for instruction and graduate student projects. **Administrative (10%)**

+ Assist with IT Program Director with purchasing, receiving, and inventory management for all hardware, software, and associated warranties and licenses.

+ Oversee distribution list and shared inbox memberships.

+ Provide access to department network shares.

+ Conduct product research as needed and provide recommendations to the IT Program Director.

+ Serve as backup for IT Program Director on CAM and University committees as needed.

+ Monitor and evaluate current trends in technology related to desktop and laptop support.

+ Perform other related work as assigned or required by the nature and scope of the position. **Qualifications you already possess (Minimum Qualifications)** Applicants must meet minimum qualifications at the time of hire.

+ A bachelor's degree in computer science, management/computer information systems, computer engineering, information technology, or a directly related field from an accredited institution.

+ One (1) year of related professional experience in System Administration.,

+ Software Installation, Troubleshooting, Customer Service, or Technical Support.Substitution: Related technical/paraprofessional experience may be substituted for the bachelor's degree on a year for year basis. **Preferred Qualification to possess (Preferred Qualifications)**

+ Two (2) years of related professional experience in System Administration, Software Installation, Troubleshooting, Customer Service, Technical Support.

+ Experience or familiarity with Microsoft Active Directory

+ Experience or familiarity with JAMF

+ Experience or familiarity with Remote Desktop Support **Knowledge, Skills, and Abilities**

+ Ability to communicate effectively, both in writing and orally.

+ Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.

+ Demonstrate a commitment to providing outstanding customer service skills.

+ Demonstrate an exceptional understanding of access and engagement with a commitment to developing equitable practices.

+ Ability to articulate the University's mission and the importance of the strategic plan.

+ Ability to balance multiple projects and tasks in parallel to maintaining attention to detail.

+ High work ethic and motivation to initiate projects and work independently to achieve goals.

+ Strong judgment and critical thinking skills.

+ Ability to deal with complicated/time sensitive technical issues.

+ Strong technical and troubleshooting experience.

+ Strong knowledge of classroom technology (projection systems, audio equipment, device interconnectivity, etc.) **Conditions of Employment**

+ Occasional work during the evening and/or weekends may be required.

+ This position requires an onsite presence on campus 5 days a week. **Mental, Physical, and/or Environmental Requirements**

+ The ability to sit for extended periods, stand and walk occasionally, reach with hands and arms, use hands to manipulate a keyboard and mouse, and have good near vision for computer work; often requiring minimal lifting, but may involve bending or reaching to retrieve items from shelves or drawers.

+ Moves equipment weighing up to 50 pounds.CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at [email protected] (https://apptrkr.com/get\_redirect.php?id=6716925&targetURL=workplaceengagement@ucdenver.edu) **Employment Sponsorship** Please be advised that this position is not eligible now or in the future for visa sponsorship. **Compensation and Benefits** The salary range (or hiring range) for this position has been established at $ $66,600 - $68,835. The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.This position is not eligible for overtime compensation.Your total compensation goes beyond the number on your paycheck. The University of Colorado Denver provides generous leave, health plans and retirement contributions that add to your bottom line.Benefits: https://www.cu.edu/employee-services/benefits (https://apptrkr.com/get\_redirect.php?id=6716925&targetURL=https://www.cu.edu/employee-services/benefits) Total Compensation Calculator: http://www.cu.edu/node/153125 (https://apptrkr.com/get\_redirect.php?id=6716925&targetURL=http://www.cu.edu/node/153125) **Application Deadline** Applications will be accepted until the position is filled. Preference will be given to complete applications received by November 30, 2025. Those who do not apply by this date may or may not be considered. **Required Application Materials:** To apply, please visit: http://www.cu.edu/cu-careers (https://apptrkr.com/get\_redirect.php?id=6716925&targetURL=http://www.cu.edu/cu-careers) and attach:

+ A cover letter which specifically addresses the job requirements and outlines qualifications

+ A current CV/resume

+ List of three references (we will notify you prior to contacting both on and off-list references) **Questions should be directed to Karen Ludington, [email protected] (https://apptrkr.com/get\[email protected])** **Background Check Policy** The University of Colorado Denver strives to maintain a safe and productive educational, clinical, research and employment environment. All prospective employees and current employees must, therefore, consent to and pass background checks prior to any final appointment/employment.

**Application Materials Required:** Cover Letter, Resume/CV

**Job Category:** Information Technology

**Primary Location:** Denver

**Department:** U0001 -- Anschutz Med Campus or Denver - 30119 - CAM-Dean's Office

**Schedule:** Full-time

**Posting Date:** Nov 11, 2025

**Unposting Date:** Ongoing

**Posting Contact Name:** Karen Ludington

**Posting Contact Email:** [email protected]

**Position Number:** 00617973

To apply, please visit: https://cu.taleo.net/careersection/2/jobdetail.ftl?job=38253&lang=en (https://apptrkr.com/6716925)

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The University of Colorado does not discriminate on the basis of race, color, national origin, sex, age, pregnancy, disability, creed, religion, sexual orientation, gender identity, gender expression, veteran status, political affiliation, or political philosophy. All qualified individuals are encouraged to apply.