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Position Overview

Internet Services (IS) is a service provider organization delivering network services to clients and hoteliers in the hospitality industry. Network services are installed and operated within meeting and guest rooms in hotels and other event facilities. Engineer responsibilities include the design, installation, and support of WAN/LAN, wireless, voice, and video network solutions. Act as a consultant to external clients and internal Encore employees providing expert network and event design and configurations. This position reports to the Director, Internet Services.

Key Job Responsibilities

Technical Projects

• Coordinate IS project responsibilities including project organization, technical design, logistics communication, and execution with Partners, Contractors, and Project Manager.

• Follow and maintain design and wireless best practices and methodologies for survey, installation, and event usage. Regularly review documentation and stay current on new and changing guidelines.

• Conduct onsite and remote technical projects such as;

o Network infrastructure surveys and mandatory deliverable documentation

o Network and/or upgrade designs per Encore and brand/industry standards or custom requests

o Network infrastructure installations and mandatory operational documentation

o Event engineering and support as required

o Provide technical training for internal and external users on network, systems, and applications capabilities as required

Event Engineering

• Act as technical design lead and level three support for internal network engineers and event managers assisting with field employees, clients, and guest room support teams.

• Consult with internal and external end users on event and network requirements including pre-sales discovery and support.

• Develop and implement network best-practices management and maintenance procedures for our clients. Attend client discovery meetings, demo and present solutions, and provide necessary input into RFI’s and RFP’s.

• Prepare proposals for hardware, software, and professional services as required. Develop, present, and demonstrate solutions to prospective customers based on detailed customer requirements to highlight broad solution areas with emphasis on key differentiators to both technical and non-technical audiences.

Network Monitoring and Maintenance

• Responsible for monitoring and analyzing network performance and device behavior and adhere to departmental standards and service level agreements (SLA).

• Proactively identify and lead remediation efforts of potential network issues.

• Follow incident response management procedures, acknowledgement and supervision of alerts, and provide reports and escalation information to stakeholders. Perform and review routine network preventative health checks and maintenance.

• Interface as third tier level of support for Network Operations Center for all routers, switches, access points, wireless controllers, VoIP services, and network management systems in WAN and LAN.

Training and Research & Development

• Responsible for staying current with approved network hardware and software manufactures, such as; Cisco/Meraki, Ruckus, HP/Aruba, Solarwinds, Apple, Microsoft, etc.

• Prepare and deliver training, guides, and formal documentation to internal and external employees and customers on specific hardware, software, and services as directed.

• Organize and lead efforts to utilize in-house lab environment for testing new functionality, features, and software upgrades as well as simulating current issues and behaviors of client setups.

Job Qualifications

• Bachelor of Computer Science or equivalent job experience

• Preferred Certifications: Cisco CCNA/CCDA/CCNP with Wireless specialties, and other equivalent network and wireless vendors

• At least 3 years of experience within the last 10 years working in a multi-network, multi-protocol Enterprise environment.

• 3+ years of Cisco IOS and hardware experience. Familiarity with the following Cisco hardware:

o 2800, 2900, 3900, 4451x, ASR 1001, or better series routers

o 2950, 2960/S/X, 3560/X, 3750/X, 4500, or better catalyst switches

o 2500, 4400, 5800, 5520, or better Wireless LAN Controllers

o 1130-3500, 1600-3600, 1700-3700, 1800-4800 or better autonomous and LWAP/CWAP series access points

• 3 + years of experience implementing Wireless (WiFi) 802.11a/b/g/n technologies with vendors such as Cisco/Meraki, Ruckus, HP/Aruba, and Extreme Networks.

• Experience with Cisco ACS, Prime/WCS, Solarwinds products, or other network monitoring tools preferred

• Demonstrated proficiency and experience in one or more of the following areas: Routing and Switching, Security, Wireless, Video/Voice

• Strong verbal and written communication skills, including the ability to influence other levels of management, develop technical documentation, and create customer / internal communications

• Ability to analyze network performance data to identify trends and potential problems, and support recommendations to modify and/or upgrade network equipment or services

• Excellent interpersonal skills with a focus on listening and questioning

• Ability to participate as an on-call for level 3 escalation, requiring availability 24 hours a day, 7 days a week

• Ability to demonstrate Encore’s core promises to its internal and external customers; Hospitality, Responsiveness, Ownership and Professionalism.

Competencies

• Organizational Savvy

• Develops Talent

• Collaboration

• Hospitality

• Communicates Effectively

• Instills Trust

Work Environment

Work is generally performed in an office that is moderately quiet. This position will occasionally visit other work locations for meetings or for other business reasons. Working times are shift based for around the clock support and may include early mornings, nights, overnight and weekend work including holidays. Team members must adhere to appearance guidelines as defined in the Encore Team Member Guidebook.

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Salary Pay Range: $81,479.00 - $110,902.00

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.

Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.

We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.