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Since 1887, Crouse Health has been a leading healthcare provider located in Central New York. We’ve combined a family-friendly culture with a passion to provide the best care, which creates an environment where both patients and team members feel valued.

Crouse’s Business Office team is hiring a full time Patient Account Representative.

Pay Range: $19.75 - $33.32 / hour

Schedule: Monday-Friday, 7:00am-3:30pm.

Patient Account Representative Position Responsibilities:

+ Responsible for performing all essential duties with regards to resolving the Hospital’s Accounts Receivables to include but not limited to:

+ Checking payer websites and/or making phone calls to payers for status on unpaid claims.

+ Reviewing and analyzing all payer 835 files and hard copy Remittance Advices.

+ Timely submission of appeals on denied claims, and works payers’ correspondence in a timely manner.

+ Diligently follows up and corrects all outstanding information required for billing purposes from internal and external sources, within the established time frame.

+ Professionally analyzes and works all claim denials and proactively notifies department leadership of trends or unusual findings.

+ Achieves established productivity standard as determined by Business Office leadership.

+ Ensures contractual and other approved adjustments are posted timely and accounts are reconciled and the account balances correctly reflect the appropriate contractual allowance.

+ Documents all actions taken on accounts in the system account notes to ensure all prior actions are noted and understandable by others.

+ Seeks advice and guidance as necessary to ensure proper understanding.

+ Effectively utilizes payer websites as needed in the execution of daily tasks.

+ Monitors assigned work lists at all sources and insures expeditious resolution. Works with other department representatives in order to resolve Accounts Receivables.

+ Assumes other duties as assigned by department leadership.

Patient Account Representative Position Requirements:

+ High school Diploma or GED

+ Minimum of one (1) year experience in patient account receivable follow up, billing, payments, appeal writing, and/or adjustments required, preferably in an inpatient setting.

+ Strong knowledge of MS Office.

+ Good working knowledge of all major medical insurance programs and electronic patient account computer systems.

+ Must have the ability to pass a business office competency exam with a score of 80% or higher. Testing will be administered by Human Resources.

Benefits Overview:

+ Medical, Dental, Vision, FSA, and 401K.

+ Company paid life insurance.

+ Tuition Assistance and Workforce Development Opportunities.

+ Crouse Health Employee Assistance Program.

+ Employee discounts on any Inpatient or Outpatient service, hospital cafeteria and pharmacy, and certain retailers.

+ YMCA Subsidy program.