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City

Las Vegas

State

NV

Shift

Varies

Type of Shift

Part Time

Department

Food & Beverage

Pt's Wings & Sports Food Server The Strat (Las Vegas, NV)

Description:

Summary:

As the Pt’s Food Server, you will be responsible for having strong menu knowledge, conducting proper presentation of the menu, informing guests of daily specialties, beer, spirits & wine list, making recommendations of personal favorites, take orders, assists with delivering food, and processes payments for guests. With your strong guest service knowledge, you will deliver exceptional, authentic guest service to care for the guests.

Essential Functions and Responsibilities:

+ Enthusiastically demonstrate knowledge of beer, spirits, and wines

+ Present menus to guests and uses suggestive selling techniques to sell drinks, appetizers, soups, salads, entrees, specialty items and desserts

+ Demonstrate knowledge of menu items, including house specials, item descriptions, ingredients and preparation techniques

+ Take beverage and food orders according to service standards

+ Input orders accurately into POS system using the Universal Seating guidelines

+ Resolve guest complaints ensuring guest satisfaction and communicates situation to management

+ Accept payment for check from the guests, settle using approved method, and tender change or receipts back to guest, ensuring all required signatures are obtained

+ Extend courteous departures as guests leave and invites them to return

+ Maintain knowledge of hotel services and local activities in order to respond to guest inquiries

+ Monitor and maintain cleanliness, sanitation, and organization of assigned work areas

+ Ensure all food is served within health, safety, and sanitation guidelines

+ Assist other team members, when needed, in instances of food running, side work, drink orders.

+ Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position

+ Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards

+ Perform other duties as assigned

Requirements:

Qualifications

+ At least six months previous experience working in a full service dining venue; preferably in a tavern or bar environment

+ Experience providing high-touch guest service expected in fun, high-energy environment

+ Knowledge of beers, spirits, and wines

+ Must be comfortable with self-banking

+ Must be team-oriented

+ Ability to manage multiple tasks and remain calm in a very high-paced, busy environment

+ Previous experience exercising sound judgment when dealing with difficult guest situations

+ Proven experience providing high level of guest service

+ Previous experience with point-of-sale systems, computers, and calculators

+ At least 21 Years of Age

+ High School diploma or equivalent required

+ Ability to effectively communicate in English, both written and verbal

+ Obtain and maintain all work cards as required by the company

+ Verify right to work in the United States

Work Cards

+ Food Handlers Card

+ Alcohol Awareness Card

Physical Requirements

+ Frequently push/pull, lift and/or carry up to 50lbs. at floor, knee, waist, and chest levels

+ Occasionally squat, kneel, reach, bend, twist

+ Frequently stand and walk

+ Ability to communicate using in-person speech, radios, and telephone

+ Ability to hear, understand, and distinguish speech and/or other sound in person

+ Ability to distinguish between shades of color

+ Ability to tools or equipment requiring a high degree of dexterity

Work Environment Potential Conditions

+ Indoor

+ Smoky

+ Noisy

+ Bright flashing lights

+ Extreme hot & cold temperatures

+ Slippery surfaces

+ Exposure to dust, fumes and/or gases

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

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