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Required Education/Experience

+ Master's Degree and a minimum of two (2) years full-time work experience or

+ Bachelor's Degree and a minimum of three (3) years full-time work experience or

+ Associate's Degree and a minimum of four (4) years full-time work experience or

+ High School Diploma/GED and a minimum of five (5) years full-time work experience.

Preferred Education/Experience

+ Bachelor's Degree in Computer Science, IT or Engineering, Business or applicable degree and a minimum of three (3) years full-time work experience with ServiceNow or a similar cloud-based platform for digital workflow automation.

Relevant Work Experience

+ Licenses/Certifications in Certified Application Specialist Performance Analytics (CAS-PA), ServiceNow Certified System Administrator (CSA) and/or ITIL 4 Foundation certification, Preferred

+ Proven experience in ServiceNow reporting and Performance Analytics configuration, Preferred

+ Solid understanding of ServiceNow data structures, tables, and relationships, Preferred

+ Experience with ServiceNow scripting (GlideScript, JavaScript) for advanced reporting, Preferred

+ Proficiency in ServiceNow Report Designer, list reports, and scheduled reports, Preferred

+ Proficiency in creating and customizing dashboards, indicators, and breakdowns in Performance Analytics, Required

+ Ability to translate business requirements into technical reporting solutions, Required

+ Strong analytical skills and ability to present data insights clearly, Required

+ Excellent communication skills and ability to work with cross-functional teams, Required

+ Demonstrated ability to think strategically while maintaining a hands-on, detail-oriented approach, Required

Skills and Abilities

+ Develops and delivers effective presentations

+ Strong written and verbal communication skills

Licenses and Certifications

+ Driver's License Required

Physical Demands

+ Sit or stand to answer a phone for the duration of the workday

+ Sit or stand to use a keyboard, mouse, and computer for the duration of the workday

+ Possess manual dexterity and the ability to use hands for the duration of the workday

Additional Physical Demands

+ The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.

EEO Statement:

Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual’s actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.

Technical Difficulty Statement:

For technical issues, please contact us at [email protected]