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Required Education/Experience

+ Master's Degree and a minimum of two (2) years full-time work experience or

+ Bachelor's Degree and a minimum of three (3) years full-time work experience or

+ Associate's Degree and a minimum of four (4) years full-time work experience or

+ High School Diploma/GED and a minimum of five (5) years full-time work experience.

Preferred Education/Experience

+ Bachelor's Degree in Computer Science, IT or Engineering, Business or applicable degree and a minimum of three (3) years full-time work experience with ServiceNow or a similar cloud-based platform for digital workflow automation.

Relevant Work Experience

+ Licenses/Certifications in IIBA Certificate in Product Ownership Analysis (IIBA-CPOA), Certified Scrum Product Owner (CSPO) and/or ITIL 4 Foundation certification, Preferred

+ Proven experience as a Product Owner, Business Analyst or a combined hybrid role in Agile environments, Required

+ Strong backlog management, story writing, and prioritization skills, Required

+ Familiarity with a broad range of Infrastructure and application concepts (e.g. servers, networks, databases, application concepts etc., Required

+ Strong understanding of widely recognized ITSM frameworks such as ITIL, Required

+ Deep understanding of Agile/Scrum methodologies, Required

+ Proficiency with agile management tools (e.g., Jira, Confluence, Azure DevOps and/or other similar tools), Required

+ Experience with data analysis and visualization tools (e.g., Power BI, Tableau and/or other similar tools), Required

+ Proven ability to work both independently and collaborating as part of a distributed team while demonstrating key traits of creativity, initiative, and flexibility, Required

+ Strong skills and experience with MS Office suite: Word, Excel, PowerPoint, Visio and Project, Required

+ Excellent oral and written communication skills. Must be able to plan, organize and lead meetings. Must be able to translate functional to technical information. Must be able to develop documentation that will be consumed by users of diverse backgrounds and skills, Required

+ Excellent work ethics and integrity, along with the ability to work under pressure, manage expectations and conflicts effectively and not get overwhelmed by pressures on team, Required

+ Strong analytical and problem-solving skills, as well as excellent interpersonal skills with the ability to influence and drive change and manage expectations, Required

+ Demonstrated leadership and influencing skills, with the ability to build consensus and drive decisions without formal authority, Required

+ Demonstrated customer-centric mindset with a passion for understanding user needs, Required

Skills and Abilities

+ Strong written and verbal communication skills

+ Develops and delivers effective presentations

+ Effective leadership skills

+ Well organized, detail oriented and flexible to handle multiple assignments

+ Instills commitment to organizational goals

+ Demonstrated time management and priority setting skills

Licenses and Certifications

+ Driver's License Required

Physical Demands

+ Sit or stand to use a keyboard, mouse, and computer for the duration of the workday

+ Possess manual dexterity and the ability to use hands for the duration of the workday

+ Stand to use/operate office equipment for the duration of the workday

Additional Physical Demands

+ The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.

EEO Statement:

Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual’s actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.

Technical Difficulty Statement:

For technical issues, please contact us at [email protected]