"Alerted.org

Systems Specialist

Reports to: Systems Administrator

Department: Information Technology

Travel: 5-10%

Job Description:

The Systems Specialist supports the IT team by managing and maintaining cloud infrastructure,

user access, endpoint devices, and system integrations. This role will assist with automation,

troubleshooting, and documentation to ensure efficient and secure operations across the

company's technology ecosystem. The ideal candidate is hands-on, detail-oriented, and eager to

contribute to scalable, secure, and reliable system management.

Objectives and Contributions:

Identity & Access

-Support user provisioning, license management, and access reviews in Entra ID.

-Maintain SSO configurations and permission mappings for SaaS platforms (Salesforce,

Slack, ADP, etc.).

-Assist with periodic security and compliance audits.

Automation & Scripting

-Develop and maintain automation scripts and tools using PowerShell, Python, and/or

JavaScript.

-Deploy and manage automation workflows (Azure Automation, Power Automate, etc.).

-Document automation processes, scripts, and runbooks for reuse and consistency.

Infrastructure & Virtualization

-Support cloud infrastructure, primarily in Azure (experience with AWS or GCP a plus).

-Monitor system performance, assist with patching, backups, and incident troubleshooting.

-Contribute to implementing secure, scalable infrastructure solutions.

Applications & Integrations

-Maintain connectors and integrations between core business systems (Salesforce, Sage

Intacct, ADP Workforce Now, Slack, etc.).

-Configure and develop new integrations as needed to improve system efficiency.

-Monitor and troubleshoot integration issues to minimize downtime.

Device Management & End-user Support

-Manage and support Windows and Apple endpoints, with a focus on Intune MDM.

-Configure compliance and device configuration policies.

-Maintain device inventory, coordinate with vendors, and assist with deployments at project

sites.

General

-Provide responsive and professional support to end users.

-Maintain clear documentation for configurations, scripts, and troubleshooting procedures.

-Collaborate with IT team members to identify and implement process improvements.

Deliverables

-Reliable and secure systems infrastructure and integrations.

-Accurate documentation and up-to-date automation tools.

-Efficient provisioning, device management, and user access control.

-Timely and professional IT support for internal users.

Qualifications:

-4+ years of experience in IT operations or systems administration.

-Hands-on experience with Azure cloud infrastructure; AWS or GCP familiarity a plus.

-Strong scripting skills in PowerShell, Python, and/or JavaScript.

-Experience managing identity platforms (Azure AD/Entra), SSO, SAML, LDAP, and user

provisioning.

-Proficiency managing Windows and Apple devices; Intune or MDM experience preferred.

-Strong documentation and communication skills; able to translate technical concepts for

non-technical colleagues.

-Comfortable working in a small, collaborative team environment.

Physical Demands & Work Environment:

-Work is primarily light in nature with frequent sitting at a computer for extended periods (7–

8 hours per day).

-Must be able to move about the office, access files, and communicate effectively in person

and via phone or video.

-Manual dexterity to operate office equipment (computer, copier, phone, etc.).

-Visual acuity to read and interpret documents and digital information.

-Ability to occasionally lift up to 20 pounds.

-All employment is contingent upon successful completion of a background check.