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At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Sales Enablement

Job Sub** **Function:

Digital Sales Strategy

Job Category:

Professional

All Job Posting Locations:

Raynham, Massachusetts, United States of America, West Chester, Pennsylvania, United States of America

Job Description:

About Orthopaedics

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of Orthopaedics? Ready to join a team that’s reimagining how we heal? Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems.

Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

**We are searching for the best talent for a** Sr. Specialist – Commercial Operations Systems. One will be based in either West Chester, PA or Raynham, MA

**Purpose:** The Commercial Operations Enabling Technology Team, this position serves as a critical link between business strategy and field execution—empowering sales growth by delivering key technology solutions to the company’s last-mile logistics network. Within Orthopaedics Commercial Operations, the Enabling Technology team is responsible for supporting system testing, managing issues, and ensuring compliance across platforms. The Senior Specialist will play a pivotal role in helping our innovative, new supply chain management platform reach its full potential and drive operational excellence!

You will be responsible for:

System Support & Issue Management

+ Serve as a primary point of contact for troubleshooting and resolving system-related issues impacting the company’s last-mile logistics network.

+ Monitor and manage issue resolution workflows, ensuring timely escalation and closure in alignment with compliance standards.

Testing & Validation

+ Lead and coordinate user acceptance testing (UAT) for new system features, enhancements, and releases.

+ Partner with cross-functional teams to develop test scripts, validate functionality, and ensure readiness for deployment.

Technology Enablement

+ Collaborate with business stakeholders to translate commercial needs into system requirements and enhancements.

+ Support the rollout of new tools and platforms, including training and change management efforts for field users.

Data Integrity & Compliance

+ Ensure systems and processes adhere to regulatory and internal compliance requirements.

+ Maintain accurate documentation of system configurations, testing outcomes, and issue logs.

Project & Stakeholder Management

+ Participate in cross-functional projects focused on improving commercial operations and supply chain efficiency.

+ Communicate effectively with internal teams, IT partners, and field sales to align on priorities and deliverables.

+ Ad-hoc projects as required.

Continuous Improvement

+ Identify opportunities to optimize system performance and user experience.

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals.

Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes, and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Qualifications

Education:

+ BA/BS required

Experience and Skills:

Required:

+ Minimum of 3 years of experience in commercial operations, sales support, or systems management within a healthcare, medical device, or similar regulated industry.

+ Proven experience with system testing, issue resolution, and technology enablement in a commercial or sales operations environment.

+ Excellent communication and interpersonal skills, with the ability to collaborate across cross-functional teams and influence stakeholders.

+ Strong analytical and problem-solving skills, with attention to detail and a proactive mindset.

Preferred:

+ Experience supporting field sales teams or working in a sales operations function.

+ Familiarity with supply chain systems or commercial enablement platforms (SAP or other CRM/ERP platforms).

+ Ability to manage multiple priorities in a fast-paced, dynamic environment.

+ Experience with process improvement

Other:

+ The role is office-based, and is preferred to be located in West Chester, PA or Raynham, MA and requires up to 10% domestic travel

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers , internal employees contact AskGS to be directed to your accommodation resource.

\#LI-Hybrid

\#LI-VY1

Required Skills:

Preferred Skills:

Analytical Reasoning, Branding, Business Behavior, Coaching, Customer Analytics, Customer Centricity, Customer Experience Management, Digital Marketing, Digital Metrics, Digital Sales, Digital Trends, Industry Analysis, Presentation Design, Problem Solving, Sales Enablement, Sales Support, Social Media Management, Strategic Sales Planning

The anticipated base pay range for this position is :

$77,000-$124,200

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Company’s long-term incentive program. Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits: Vacation –120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year Holiday pay, including Floating Holidays –13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member Caregiver Leave – 10 days Volunteer Leave – 4 days Military Spouse Time-Off – 80 hours Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits