• Guest Experience Shift Lead

    LEGOLAND (New York, NY)


    What you'll bring to the team

    • Guest Experience Shift Lead – Madame Tussauds New York 🎬

    **Location:** Times Square, NYC

    **Company:** Merlin Entertainments

     

    Step into the spotlight and help bring the magic of Madame Tussauds New York to life! 🌟 As a **Guest Experience Shift Lead** , you’ll lead the charge in delivering unforgettable, star-studded moments to every visitor who walks through our doors. From behind-the-scenes tours to live streetmosphere interactions, you’ll make sure our guests don’t just visit—they _feel the fame!_ 💫

     

    • What You’ll Do

    + 🎤 **Lead the Experience:** Oversee all guest-facing elements including Behind-the-Scenes tours, Guest Experience Roamers, and the Street Team.

    + 🎬 **Create Magic:** Dream up new character backstories, interactive moments, and narrative experiences that wow our guests.

    + 👗 **Own the Details:** Ensure costumes, props, and sets are show-ready and well cared for.

    + 🌆 **Shine in the Spotlight:** Support special events, PR stunts, celebrity figure launches, and even appear in social media content!

    + 🪄 **Be the Go-To Leader:** Act as **Manager on Duty** when scheduled, keeping the show running smoothly.

    + 🎉 **Team Player:** Collaborate with performers, hosts, and leadership to deliver seamless, high-energy guest interactions.

    Qualifications & Experience

    • What We’re Looking For

    + 🎭 A background in **Theatre, Acting, or Performance** (BA preferred) or equivalent hands-on experience.

    + 😊 A flair for **improv, comedy, and storytelling** —you love being “on stage”!

    + 💬 Excellent **guest service and communication** skills.

    + 🗣️ Strong **vocal control** and **physical expression** —you’re confident performing in lively, noisy environments.

    + 💼 Experience in **hospitality, retail, or entertainment** is a plus!

    • The Basics

    + **Education:** High school diploma or GED required.

    + **Travel:** Not required.

    + **Certifications:** Ability to obtain Fire Safety Guard certification and any other required licenses.

    + **Schedule:** Must be available for flexible shifts, including evenings, weekends, and holidays.

    •️ Physical & Environmental Details

    + Ability to stand, walk, and perform throughout the attraction for extended periods.

    + Occasional bending, lifting (up to 10 lbs), and moving props or materials.

    + Work environments range from indoor sets to outdoor street activations with varying light, sound, and temperature levels.

    •️ Our Core Values

    At **Merlin Entertainments** , we live by our values every day:

    + 💖 **We Care** – for our guests, our people, and our planet.

    + 🪞 **Own Your Craft** – we grow, learn, and inspire excellence.

    + 🚀 **Drive & Discover** – we’re bold, curious, and innovative.

    + 🤝 **Go Together** – teamwork and collaboration are in our DNA.

    + 🎢 **Enjoy the Ride** – we bring fun and optimism to everything we do!

    • Why You’ll Love It Here

    + Be part of one of New York’s most iconic attractions 🗽

    + Work with a dynamic, creative team in a fast-paced, energetic environment

    + Opportunities to perform, lead, and grow within a global entertainment brand 🌍

    + And, of course, endless _celebrity selfies!_ 🤳✨

     

    Are you ready to lead the fun and make every guest feel like a star? 🌟 Apply now and take center stage at Madame Tussauds New York!

    Benefits

    • **Benefits of Joining Merlin Entertainments!** 🎉

    • Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.

    • Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!

    • Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡

    • Recognition Programs and Rewards: Celebrate your achievements and hard work!

    • 401(k) Program: Save for the future with company matching contributions.

    • Tuition Reimbursement Programs: Get support for further education and career growth.

    • Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

     

    Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨

     

    Pay Range

     

    Compensation between USD $20.00/Hr.-

     

    Submit a Referral (https://careers-na-merlinentertainments.icims.com/jobs/10283/guest-experience-shift-lead/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834381883)

     

    At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

     

    Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

     

    **Location (Country-State-City)** _US-NY-New York_

    **Job ID** _2025-10283_

    **Employment Type** _Full-Time_

    **Offer/Contract Type** _At Will (US Only)_

    **Location Name** _Madame Tussauds New York_