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Senior Management Executive 19

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Senior Management Executive 19

Salary

$56.56 - $86.52 Hourly

Location

Dimondale, MI

Job Type

Permanent Full Time

Job Number

0801-26-22-09SF

Department

Technology, Management and Budget

Opening Date

11/06/2025

Closing Date

12/6/2025 11:59 PM Eastern

Bargaining Unit

NON-EXCLUSIVE REPRESENTED EMPLOYEE (NERE)

+ Description

+ Benefits

+ Questions

Job Description

About DTMB:

The Department of Technology, Management and Budget (DTMB) (https://youtu.be/H\_IrVnVjcoA) supports the business operations of state agencies through a variety of services, including building management and maintenance, information technology, centralized contracting and procurement, budget and financial management, space planning and leasing, construction management, motor vehicle fleet operations, and oversight of the state retirement systems.

About the position: This position serves as the Bureau Director of End User Support (EUS) overseeing the Client Service Center, Field Services and the Michigan Enterprise Contact Center (MiECC). Under the leadership of the Director of Center for Shared Solutions, this position determines strategic direction for the development & implementation of customer-focused, shared technology support services for all State Government Executive Branch agencies.

The position establishes program objectives, goals, and priorities providing leadership and oversight for the Bureau’s $40M budget, with a focus on effective and efficient administration on inter-divisional and enterprise-wide customer service and end user support programs in the CSS portfolio. This includes developing budget recommendations, monitoring expenditures, and recommending solutions to budgetary needs as well as

recommendations on policy and future department direction.

This role is responsible for direction and oversight for 850+ staff, including contractors; providing support services for the 55,000-employee state workforce and directly impacts all State Agencies and the services they provide to Michigan’s citizens.

View Position Description Here: Senior Management Executive 19 (https://mcsc.state.mi.us/AgencyPDFs/SENMGEXCB73N-3.pdf)

Knowledge, Skills & Abilities:

Preferred:

• Executive knowledge of IT, as well as possessing a general and financial management background.

• 5 or more years of IT and business/industry work experience including strategic planning, project portfolio

management, systems lifecycle management, service management, development, and delivery of shared services

• 5 -7 years of leadership experience in managing multiple, large cross-functional teams or projects, and influencing

senior level management and key stakeholders.

• Strong understanding of technology and its application to achieve business objectives.

• Extensive knowledge of business operations, budgeting, business processes, and resources management.

• Highly motivated with ability to drive results.

• Excellent leadership, communications, relationship management and team motivation skills.

• Strong interpersonal skills and collaborative management style.

• Ability to allocate resources, implement management control and evaluation systems, develop and implement creative

innovative solutions to complex problems, and to provide leadership.

• Ability to research and analyze technical information, and develop solutions, comprehensive policies pertaining to

numerous subject matters.

• Ability to think strategically and holistically as well as translate strategy into action.

Position Location: This position is located in Dimondale, MI. Candidates should confirm work location and schedule at the time of interview.

Required Education and Experience

Education

Possession of a bachelor's degree in any major.

Experience

Two years of professional, managerial experience.

Additional Requirements and Information

View the job specification at:https://www.michigan.gov/mdcs/-/media/Project/Websites/mdcs/JOBSPECS/S/SeniorExecutiveService.pdf

Additional Requirements and Information: You must attach a detailed resume and cover letter to your application (word or pdf). Failure to do so will result in your application packet being screened out as incomplete. If applicable, attach copies of official college transcripts to your application. (Internet version of transcripts will not be accepted) Failure to attach applicable transcripts may result in your application being screened out.

*DTMB does not participate in STEM-OPT*

Accommodations

If you require a reasonable accommodation to participate in the application or selection processes, please contact theADA coordinator (https://www.michigan.gov/ose/-/media/Project/Websites/ose/Contact/RACs.pdf) for the agency that posted this position vacancy.

State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.

More details on benefits for our new hires are below:

Rewarding Work:State of Michigan jobs allow you to serve Michiganders in many different ways depending on your interests and skills. Help preserve and protect our environment and the public health; enforce state laws and regulations; advocate for children, families, and victims of discrimination; support our state’s military and veterans; rebuild our state’s infrastructure; or support other state agencies through our fiscal, IT, and HR systems.

Insurance Benefits:The State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children. The state also covers a life-insurance benefit of two times employees’ annual salary (up to $200,000). The state also offers long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working. More information is available at www.mi.gov/employeebenefits.

Retirement Programs:The State of Michigan offers 401(k) and 457 plans for new hires to save for retirement. The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account. The state will also match up to 5% of your pay if you contribute to your 401(k) account. Your contributions vest immediately, and the state’s contributions fully vest after just 4 years. More information is available athttp://www.mi.gov/orsstatedc.

Vacation and Sick Leave:Eligible full-time employees receive between15 and 35 personal daysand 13 sick daysper year that may be rolled over to the following year if not used. Eligible employees also receive an additional day each year for community service or school functions.

Paid Parental Leave:Eligible employees can take 12 weeks of paid leaveimmediately after a birth or adoption to allow needed time together at home with a new child.

Paid Holidays:Eligible employees receive 13 or 14 paid holidays each year including New Year’s Eve and Day, Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Juneteenth, the Fourth of July, Labor Day, Election Day, Veterans Day, Thanksgiving, Thanksgiving Friday, Christmas Eve and Day.

Bonus Programs:Eligible employees with five years of service also receive annual longevity bonuses that grow as seniority increases. Some positions also may qualify for recruitment, retention, and performance bonuses or other special pay premiums.

Military Pay Differential:Employees in the guard or reserves may also qualify for supplemental pay benefits if miliary pay during qualifying duty is less than normal state pay. Prior military service may also allow seniority credits to accelerate eligibility for longevity bonuses and additional personal leave accrual.

Tax-Advantaged Programs:In addition to 401(k) and 457 retirement accounts, the state also offers flexible spending account (FSA), health savings account (HSA), and qualified transportation fringe benefit (QTFB) programs that can help you save money by reducing your taxable income.

Student Loan Forgiveness:Working for the State of Michigan may allow you to participate in programs that forgive the balance of qualifying student loans. Please view Student Loan Information (https://studentaid.gov/manage-loans/forgiveness-cancellation) to help determine if you could qualify is available from the U.S. Department of Education.

Tuition Reduction:Some colleges and universities offer savings to eligible employees and family members to further their education while working for the State of Michigan.

Professional Development: To help develop your career, programs are available to apply for reimbursement of up to $2,000 a year for education and training for college course credits and non-degree programs.

Alternative and Remote Work Schedules:Depending on the nature of their duties, many state jobs offer flexible work schedules and remote or hybrid telecommuting options that can help obtain the work-life balance that you seek.

Great Lakes and Great Times:Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park—just for starters. Our cities offer concerts and cultural events, storied sports teams, education hubs, vibrant downtowns, one-of-a-kind craft beverages, and renowned restaurants for every appetite. From urban centers to beach towns to the great outdoors, the opportunities are endless. With your state salary and benefits and Michigan’s affordable cost of living, you can explore all that Michigan has to offer.

Updated: 2/28/24

01

SENMGEXC - Do you possess a bachelor's degree or higher in any major or at least one year of professional experience in the state classified service? If so, please attach a copy of your official college transcripts.

+ Yes

+ No

02

SENMGEXC - Do you possess at least two years of professional, managerial experience?

+ Yes

+ No

03

How many years of experience do you possess managing a help desk/call center in an operational capacity?

+ None

+ Less than one year

+ One to three Years

+ Three to tive Years

+ More than five Years

04

How many agents were in the call center/help desk you managed?

+ None

+ 1 to 10 agents

+ 11 to 25 agents

+ 26 to 50 agents

+ More than 50 agents

05

Select the number of years of experience you have in personnel services such as hiring, performance standards and labor relations (If you possess this experience, you must document it in your application package to allow for accurate screening)

+ None

+ Less than one year

+ One to three years

+ Three to five years

+ More than five years

06

How many years of experience do you have working with applications such as NICE CXone, Call Center CRM systems, Workforce Management, or similar components?

+ None

+ Less than one year

+ One to three years

+ Three to five years

+ More than five years

07

Please describe your experience working with applications such as such as NICE CXone, Call Center CRM systems, Workforce Management, or similar components?

08

How many years of experience do you have in SOM budget related activities such as participating in estimating, management and reporting on budget activities?

+ None

+ Less than one year

+ One to three years

+ Three to five years

+ More than five years

09

Please describe your responsibilities with SOM related budget activities.

10

How many years of experience do you have managing large and diverse professional teams, providing leadership in the day-to-day operations of an organization?

+ None

+ Less than one year

+ One to three years

+ Three to five years

+ More than five years

11

If you indicated you have experience managing large and diverse professional teams, providing leadership in the day-to-day operations of an organization, please describe. If you do not, please enter N/A.

12

Are you currently a state of Michigan – Department of Technology, Management and Budget Employee?

+ Yes

+ No

13

You understand that if you are the selected applicant you are required to pass a State Police background check, requiring fingerprinting for state and federal criminal background records. The background search will include, but is not limited to arrests, criminal charges, criminal convictions, and any information regarding contact with a criminal justice agency.

+ Yes

+ No

14

Did you attach your cover letter, resume, and transcripts to your application?

+ Yes

+ No

15

In accordance with federal law, all new employees must provide proof of eligibility to work in the United States within three business days of beginning employment. Can you, after employment, submit proof of your legal right to work in the United States?

+ Yes

+ No

Required Question

Employer

State of Michigan

Department

Technology, Management and Budget

Address

[email protected]

Elliott-Larsen Bldg., 2nd fl., 320 S. Walnut Street

Lansing, Michigan, 48909

Phone

Attn: HR Office

Website

https://www.michigan.gov/dtmb

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