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Rapport

**Salary:** $75000 - $80000 / year

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

The Conference Services Coordinator will interact closely with the Firm’s executives and administrative staff to ensure the seamless planning and coordination of meetings, conferences and other events held at the account.

Key Responsibilities:

+ The overall oversight of an event from before, during, and after execution.

+ Handling meeting room bookings, utilizing the reservation system (EMS) and focusing on the strategic assignment of meeting space so as to maximize utilization.

+ Coordinating a wide range of services for meetings which have been booked, including Audio/Visual requirements, food and beverage requests, conference room and furniture set-ups, signage, distribution of materials, etc.

+ Ensuring that all COVID-19 sanitary precautions, protocols, and social-distancing mandates are followed from beginning to end of the event. Communicating such relevant protocols to the client during the planning process.

+ Conferring with clients before, during and after their events, maintaining a positive relationship and responding to inquiries and requests in a timely manner.

+ Communicating to all relevant internal departments and subcontractors the specific needs of the client, both in advance of and during the course of meetings.

+ Producing Event Protocols and/or comprehensive meeting “resumes” in order to document events and share detailed information with all involved departments.

Preferred Qualifications:

+ Excellent organizational skills, with the ability to prioritize tasks and juggle many tasks simultaneously.

+ Excellent oral and written communication skills.

+ Strong computer skills and knowledge of office technology/equipment.

+ Full knowledge of the conference center reservation system (EMS).

+ Ability to work calmly and effectively in stressful situations.

+ Exceptional client service skills to exceed expectations

+ Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.

+ Discreet, ethical and committed to maintaining a high degree of confidentiality.

+ Excelling as a team member, with a passion for delivering the “Citi in Practice”standard and focused on total customer satisfaction.

+ Maintaining a consistently professional approach, with a willingness to take ownership and responsibility both within and outside one’s job domain.

+ A college graduate with two years of conference planning experience in a conference center or corporate environment.

Apply to Rapport today!

_Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA_

Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Rapport maintains a drug-free workplace.

Associates in Rapport are offered many fantastic benefits.

+ Medical

+ Dental

+ Vision

+ Life Insurance/ AD

+ Disability Insurance

+ Retirement Plan

+ Paid Time Off

+ Holiday Time Off (varies by site/state)

+ Associate Shopping Program

+ Health and Wellness Programs

+ Discount Marketplace

+ Identity Theft Protection

+ Pet Insurance

+ Commuter Benefits

+ Employee Assistance Program

+ Flexible Spending Accounts (FSAs)

+ Paid Parental Leave

+ Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_FlikHospitality.pdf) for paid time off benefits information

**Req ID:** 1481566

Rapport a specialized division of FLIK Hospitality Group