• CSR VIE Ability

    Cincinnati Assn for the Blind and Visually Impaired (Cincinnati, OH)


    CSR VIE Ability

    Job Details

    Job Location

     

    Hornbeck Enterprise Center - Cincinnati, OH

    Position Type

    Part Time

    Education Level

    High School

     

    Salary Range

     

    $17.00 - $18.50 Hourly

     

    Travel Percentage

     

    None

     

    Job Shift

     

    Day

     

    Job Category

     

    Retail

    Description

    VIE Ability CSR

     

    CABVI (Cincinnati Association for the Blind and Visually Impaired) is currently seeking a part-timeVIE Ability CSR to provide support for one of our social enterprises,VIE Ability, which fulfills, prepares, and delivers office supplies and other orders for Vie-Ability creating employment opportunities for people who have vision loss. This position reports to the VIE Ability Customer Experience Manager. The principal responsibilities for this position include:

    Job Summary:

    Duties/Responsibilities:

    • Responds to inbound/outbound calls with the highest standards of professionalism and customer service.

    • Fulfills customer order requests, research and resolves customer problems.

    • Escalates issues up resolution chain when appropriate.

    • Communicates responsibilities between counterparts.

    • Consistently and accurately maintains records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

    • Maintains strict confidentiality of sensitive customer and company information.

    • Promotes a positive team environment.

    • Contributes to the overall efficiency and effectiveness of the department by performing other tasks, duties and responsibilities as assigned.

    Qualifications

    Education and Experience:

    • Associate degree in a related field and/or minimum of 3 years of experience in a Customer Service or Contact Center/Call Center environment preferred.

    Required Skills/Abilities:

    • Proficiency with Microsoft Office software (Word, Excel, and Outlook).

    • Excellent interpersonal skills that include active listening and prompt response.

    • Strong attention to detail and organizational skills.

    • Ability to work independently.

    • Ability to spend extended periods of time at a workstation while using a headset, telephone, and computer.

    • Proficiency with screen-magnification software, if needed.

     

    CABVI is an EEO M/F/Disabled/Veteran employer. CABVI is a Drug-Free Workplace.