• Senior Content Designer

    Intuit (Mountain View, CA)


    Overview

     

    At Intuit, Product designers create meaningful experiences that put the latest technology to work helping our customers save time and money. They use AI, data, and deep customer empathy along with diverse craft skills to design remarkable experiences for customers.

     

    Join the QuickBooks Payments team as a Senior Content Designer to lead content strategy for high-impact AR (Accounts Receivable) features tailored for small businesses. In this role, you will partner with lead designers on initiatives, elevate the content craft on our team, and create scalable content frameworks to drive maximum impact across the end-to-end user experience.

    Responsibilities

    + Write clear and engaging user interface text and Help content for web, desktop and mobile applications

    + XD Writers/Editors are experts and mentors in user assistance trends, how our customers learn, and the voice we use to communicate with our customers in our offerings, marketing and support

    + Work closely with user researchers, user interface designers, and product managers to understand key customer needs, set content goals, and iterate until those goals are met

    + Work closely with developers and QA, participating in an Agile development cycle

    + For your writing projects, lead the content-design process, drive decisions, create schedules, and track issues

    + Validate your deliverables by performing content reviews, observing usability testing and responding to live customer feedback

    Qualifications

    + Bachelor's degree in English, Journalism, or a scientific or engineering field or equivalent

    + 5 + years’ experience as a technical writer or content developer

    + Excellent written and verbal communication skills, including mastery of English language, grammar, structure and punctuation

    + Work samples that use an engaging, conversational tone to give your target audience confidence in their ability to perform tasks and the feeling that you care

    + Comfort coding HTML, XML, and CSS in a text editor and with editing text embedded in developer code

    + Skill at using Help content publication programs such as MadCap Flare or Adobe RoboHelp to create single-source content

    + Solid background using source control software such as Perforce

    + Experience maintaining a local development environment for a Java-based application

    + Talent at conceiving and creating annotated screen shots to illustrate key points. Experience writing scripts for short instructional videos or tutorials

    + Superior organizational and time-management skills; demonstrated effectiveness managing multiple priorities and deadlines

    + Strong project management skills; ability to function as project leader as well as individual contributor

     

    Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits (https://www.intuit.com/careers/benefits/full-time-employees/) ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:

     

    EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.