• EHR Patient Financial Systems Manager

    Insight Global (Dallas, TX)


    Job Description

    About the Role

    We’re looking for a dynamic EHR Patient Financial Systems Manager to lead and inspire our IT team while driving innovation in patient financial systems. This role is perfect for someone who thrives in a collaborative environment, loves optimizing processes, and is passionate about delivering exceptional service to both internal teams and patients.

     

    What You’ll Do

     

    Serve as an escalation point and backup for other IT Managers, stepping in for the Director of Enterprise Applications when needed.

     

    Lead process improvement initiatives—design, optimize, and implement workflows that make a real impact.

     

    Mentor IT Managers and team members, fostering growth and building strong, capable teams.

     

    Oversee EHR Access, HIM, and Revenue Cycle staff, ensuring best practices in application stewardship (documentation, version control, testing, etc.).

     

    Build and guide the Access, HIM, and Revenue Cycle solutions team for successful project delivery and ongoing support.

     

    Maintain strong communication with providers, clinical departments, and IT leadership to ensure seamless collaboration.

     

    Drive customer service excellence, resolving issues promptly and effectively.

     

    Define clear roles, responsibilities, and priorities for application teams.

     

    Lead vendor/product evaluations and participate in strategic committees.

     

    Stay ahead of industry trends through continuous learning and professional development.

     

    Act as the primary liaison for leadership in operations and clinical departments for patient financial systems implementation and support.

     

    Collaborate on workflow assessments, system configuration, testing, and training.

     

    Champion optimization projects and maintain expertise as EHR systems evolve.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

    Skills and Requirements

    Education: Bachelor’s degree required; Master’s preferred. Equivalent healthcare experience considered.

    Experience:

    5+ years in healthcare

     

    4+ years in management

     

    2+ years working with Epic systems

     

    Epic Certification or demonstrated Epic proficiency is required

     

    Strong knowledge of EHR third-party applications (eligibility, claims clearing, content management) preferred.

     

    Expertise in Access, HIM, and Revenue Cycle processes (registration, scheduling, billing, coding).

     

    Proven ability to lead teams, manage priorities, and deliver results under pressure.